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IT Support Engineer (Software)
Job summary
A specialist software company in Northern Ireland is looking for a Technical Support Engineer to provide expert support for their platform. The role involves handling support cases, troubleshooting web applications, and writing SQL queries. Candidates should have strong customer service skills and SQL proficiency, as well as an understanding of web technologies like HTML, CSS, and JavaScript. The position offers a mix of office and remote work opportunities.
Qualifications
- Experience of working in the FS Sector and/or Financial applications is desirable.
- Some exposure to Messaging would be advantageous but not essential.
Responsibilities
- Handle high-priority support cases with appropriate urgency and professionalism.
- Troubleshoot and support web applications.
- Write and optimize SQL queries to investigate customer issues.
- Monitor and respond to support tickets within established SLA guidelines.
Skills
Tools
Technical Support Engineer (Software)
Northern Ireland (Primarily office based with some remote working)
Our growing client are a specialist software company. There are multiple roles available for a new team based out of their NI office. In this exciting role, you will provide expert technical support for their specialist platform.
- Handle high-priority support cases with appropriate urgency and professionalism
- Troubleshoot and support web applications
- Write and optimize SQL queries to investigate customer issues and analyse platform behaviour
- Monitor and respond to support tickets within established SLA guidelines
- Strong customer service skills
- Strong SQL proficiency
- Understanding of web technologies e.g
- HTML, CSS, and JavaScript
- Browser Developer Tools
- Experience of working in the FS Sector and/or Financial applications is desirable
- Some exposure to Messaging would be advantageous but not essential
If you would like additional information on this opportunity please contact Stephen Ingram directly on
Contact: 028 90 997720
Email : stephen.ingram@exactitresources.com
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.