Customer Service Assistant jobs in United Kingdom

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Colt is the New Standard in high bandwidth network and voice services for enterprises and wholesale customers in Europe, Asia and North America’s largest business hubs. With a global reach but a deep local presence, Colt is big enough to deliver and small enough to care.

Colt is expanding its focus on the UK mid-market segment and is seeking a driven and entrepreneurial Account Executive to re-engage dormant accounts and unlock new revenue opportunities. This role is ideal for a new business-oriented professional who thrives on building relationships and delivering value to mid-sized enterprises.

As an Account Executive, you will be responsible for identifying, engaging, and growing revenue within a portfolio of dormant or under-engaged mid-market accounts in the UK. Your focus will be on:

• Reconnect with previously active mid-market customers to understand their current needs and challenges.
• Develop tailored engagement strategies to re-establish Colt as a trusted technology partner.
• Identify and pursue quick-win opportunities and long-term growth potential.

• Drive new revenue through upsell and cross-sell of Colt’s solutions (networking, cloud, cybersecurity, voice).
• Build and execute strategic account plans to convert dormant accounts into active, high-value relationships.
• Engage with key decision-makers and influencers to position Colt’s value proposition effectively.
• Achieve personal sales targets focused on reactivation and growth within the mid-market segment.
• Maintain accurate pipeline and forecasting using CRM tools.
• Collaborate with internal teams (Product, Marketing, Pre-Sales, and Delivery) to ensure customer success.
• Apply consultative selling techniques and leverage MEDDICC or similar methodologies.

Must Haves

• Proven experience in account management and business development.
• Demonstrated success in re-engaging dormant accounts or winning back former customers.
• Strong track record of new business generation through upsell, cross-sell, or net-new acquisition.
• Excellent communication and stakeholder engagement skills, including C-level interaction.
• Strategic thinker with a proactive, self-starter mindset.
• Familiarity with MEDDICC or similar sales qualification frameworks.

Nice to Haves

• Background in telecoms, IT services, or digital infrastructure.
• Experience working with mid-market clients across multiple sectors.

• Consultative Skills
• Account Management
• Product Suite Knowledge
• Competitive Analysis
• Relationship Management

A bachelor’s or master’s degree in business administration, marketing or a relevant field (or equivalent experience)

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:

• Flexible working and relaxed dress code
• Two days annually to spend on volunteering opportunities
• Access to a virtual business school for on-going learning
• Business mentoring

We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace

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