Customer Service Assistant jobs in United Kingdom

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline, and since the day we opened in 1902, it has run three minutes fast to ensure our guests will never miss their train.

As a valued part of the Forte family, you will:

• Be the first contact and provide a flawless welcome to our discerning guests
• Ensure that our exceptional service standards are met from arrival to set the tone of their dining experience
• Interpret, understate, and act on the needs of our guests, demonstrating discretion in your interactions and being able to communicate effectively with the team to guarantee guests\' needs are met
• Make sure the expectations of our guests are met at all times
• Act naturally in all your communications

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests.

We are looking for team members who bring:

• Positive and professional demeanour in all interactions
• Excellent natural communication
• Pride in their work and provide a warm and confident greeting to our luxury environment
• Exceptional presentation skills
• Good timekeeping skills and managing the waiting list during busy periods
• Teamwork to ensure seamless service
• Enthusiasm for learning
• Team spirit and trustworthiness

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels
• Extensive learning and development opportunities
• Meals on duty, laundry of uniforms
• Social activities and events
• Recognition programs
• Annual awards
• Occupational Pension Scheme
• 50% discount on food and beverages
• 25% discount on Spa Treatments
• 20% discount on Health Spa products
• Cycle to Work Scheme
• Local Retailer Discounts
• Employee Assistance Programme
• Discretionary service charge

Expected package £24,000 gross per annum (salary plus discretionary service charge)

Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.