Reservation jobs in United Kingdom

Job Number: 25019949

Job Category: Sales & Marketing

Location: Delta Hotels Edinburgh, 111 Glasgow Road, Edinburgh, Scotland, United Kingdom, EH12 8NF

Schedule: Full Time

Located Remotely? N

Position Type: Non-Management

Delta Hotels by Marriott Edinburgh are on the look-out for a Groups Coordinator to join our Events team!

About us: Delta Hotels are a 4* full service brand in the Marriott Portfolio. We are simply made perfect. Located just 2 miles from Edinburgh Airport and only 15 minutes from the city centre, we are all about giving a streamlined premium experience with rooms that work for our guest needs! Working at Delta by Marriott means you are joining an experienced, knowledgeable and driven team!

The Role: Groups & Events Coordinator

Hours: Full-Time: Monday- Friday

Location: 111 Glasgow Road, Edinburgh

The impact you’ll make: What more could our guests want than outstanding service, a clean comfortable room and delicious food and drink? It will be your job to make sure they get even more from their event with us. Proactively promoting all the options open to them, as well as being on hand to answer any questions about our hotel and services, you’ll make sure they know about everything they could wish for – and more. You’ll help create the warmest welcomes and most memorable events that keep them coming back again and again.

Benefits:

• Discounted room rates for you, as well as your friends & family worldwide- travel for a great price!
• Discount on food & beverage at Marriott hotels worldwide- over 10+ properties in Edinburgh to choose from!
• Marriott benefit hub providing discount for many big names- includes Gyms, Cinemas, Retail, Hospitality and more!
• Personalised training and development opportunities- courses available for all job roles & levels!
• Wellness programmes- we help with financial, physical and mental wellness!
• Free Car Parking
• Free meals on duty
• Free use of the Leisure Club- any day, any time!
• Retention and long service rewards- cash awards for being a trusted associate!
• Many more!

What You’ll Do:

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Communicate information regarding designated VIP reservations.
• Input and access data in reservation system.
• Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.
• Oversee accuracy of room blocks and reservations.
• Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups.
• Set-up proper billing accounts according to accounting policies.

What We’re Looking For:

• A warm, people-oriented demeanour
• A team-first attitude
• A gift for paying attention to the smallest details
• The ability to think outside of the box and upsell to create memorable events
• Planning, multi-tasking and time-management skills
• Previous experience in a similar role would be a big advantage

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.