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06.03.2025

20.04.2025

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to delivering an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position: Technical Support Advisor

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide 1st level IT support to the client employees via phone, mail, and chat or via self-service portal.
• Support client’s employees in the operation of user systems and peripheral devices.
• Perform root cause analysis and troubleshooting via phone and/or remote access, and monitor IT requests and issues in the client’s ITSM system including their categorization and prioritization of IT issues and requests.
• Be accessible and provide a first resolution rate by using internal knowledge databases.
• Cooperate with client’s 2nd level service organizations and external service providers.

REQUIREMENTS:

• Proficient or bilingual level of Danish and advanced English.
• Experience in 1st or 2nd level IT support, ideally in a large company environment.
• Good IT knowledge, especially of Windows 10, Office 365, and MS Teams, and in troubleshooting hardware and software.
• Analytical approach to complex issues.
• Experience in ITSM ticket systems (ideally in ServiceNow).
• Knowledge of processes according to ITIL V4 is good to have.
• High customer and service orientation and a strong sense of responsibility.
• Reliable and systematic way of working.
• Willingness to learn and develop technical and soft skills.
• High motivation and willingness to work in a global team.

OFFER:

• Excellent remuneration package based on experience, skills, and performance.
• Full paid training on the company and the project.
• Career development programs, specialized courses, and language classes.
• Dynamic and creative team with a positive and friendly atmosphere.
• Guidance and tools to reach career potential.
• Work schedule: Monday to Sunday from 09 AM - 06 PM (39 hours a week).