Customer Success ofertas em Canadá

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers right at your fingertips.

What we’re looking for

As the Manager of our SMB and Mid-Market Account Executive team, you will lead a group of Account Executives focused on acquiring customers in the 1–1,000 employee segment. You will drive team sales performance, accelerate pipeline velocity, and ensure sales representatives consistently execute high-quality, customer-centric sales processes. This role requires a strong leader who can cultivate a high-performance culture while supporting team growth and enhancing customer satisfaction.

What you’ll be working on

1. Lead, mentor, and develop a team of SMB and Mid-Market Account Executives to consistently exceed bookings targets.
2. Monitor pipeline health, deal progress, and sales activities to improve conversion rates and accelerate sales cycles.
3. Refine and implement sales processes to enhance efficiency and team performance.
4. Provide ongoing coaching and feedback through 1:1s, call reviews, and team meetings.
5. Analyze sales data to identify trends, challenges, and growth opportunities.
6. Collaborate with Marketing, SDR, and Customer Success teams to strengthen customer acquisition and retention strategies.
7. Ensure accountability for accurate forecasting and CRM data management.
8. Engage with other sales leaders to share insights, develop leadership skills, and drive continuous improvement.
9. Recruit, hire, and onboard new team members to support growth.

We’d love to hear from people with

1. 3+ years of experience in SaaS or B2B sales, including at least 1-2 years managing a team of Account Executives.
2. Proven success in leading sales teams to consistently meet and exceed targets in an SMB or mid-market environment.
3. Strong analytical and problem-solving skills, with the ability to use data to inform decisions and drive performance.
4. Hands-on experience with modern sales tools such as Salesforce, Outreach, Gong, or similar platforms.
5. Exceptional coaching, communication, and leadership abilities, with a track record of developing high-performing sales teams.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.

SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.