Customer Success jobs in Canada

Employer Industry: Construction Technology

• Base salary up to $132,000, with estimated on-target earnings of $165,000 including commission
• Generous paid time off and healthcare coverage
• Opportunities for career enrichment and professional development
• Supportive and collaborative team culture that values innovation and ownership
• Remote work flexibility within specific Canadian provinces

• Provide data-driven recommendations to optimize the value of the employer's platform for customers
• Create value-based presentations that address customer challenges and promote platform adoption
• Deliver product updates and insights to enhance client engagement with the employer's technology
• Act as a technical account manager, ensuring high levels of responsiveness and customer service
• Mentor peers and collaborate with various teams to establish best practices across the organization

• 2+ years of experience in the construction industry
• 2+ years of experience in Customer Success, Professional Services, or Technical Pre-Sales
• Strong technical aptitude for mastering the employer's product offerings and services
• Excellent presentation and communication skills, both in-person and virtually
• Proficient analytical and problem-solving skills to interpret and leverage data

• Previous experience as a construction Project Manager, Site Supervisor, Project Finance Manager, Estimator, or Project Engineer
• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science

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