Who we are
At Venngo, we provide premium discount programs that allow organizations of all sizes to offer their employees, members or customers special offers from national brands and local favourites where they love to shop, eat and play.
We’re an established and growing company that delivers programs and marketing services for leading organizations in North America across a broad range of verticals, including finance, healthcare, retail, electronics, telco, food, etc.
Who we need
We are looking for a Bilingual Customer Success Manager to join our team. In this role, you will focus on building and nurturing strong client relationships, particularly extending and renewing contracts with small and enterprise sized businesses. You will meet regularly with clients to ensure their satisfaction, set growth objectives, and identify new opportunities. Additionally, you will collaborate with various teams to manage updates, onboard new customers, and represent our offerings at client-hosted or industry events.
This is a hybrid role, working remotely 80% of the time and with the flexibility to travel within Montreal weekly and to Toronto on a quarterly basis.
Who you are
You are a solutions-oriented people person who thrives on connecting clients with opportunities to grow their business. Motivated by ensuring success for all parties, you are dedicated to putting in the effort to meet each client’s unique needs. You are bilingual in English and French.
What's in it for you:
Impact. You will have the opportunity to work with a diverse and impressive group of clients, many of whom operate nationally. Our clients are excited to engage with our offerings and collaborate toward mutual success.
Work-life balance. With benefits like an annual learning allowance, in-house events such as client lunches, golf outings, and sports games, plus generous paid vacation and benefits, and a hybrid work environment, you will have the flexibility to balance work and life.
Growth.Joining us now is a chance to gain exposure to an exciting range of external stakeholders and partners. It’s a chance to refine your relationship and account management skills and see the measurable growth of your portfolio. Whether you want to move into people leadership or another area of our business, there is always something to look forward to.
As our new Bilingual Customer Success Manager, you will:
You bring:
Why join us
At Venngo, we believe strongly in the value of what we are doing and our capacity to make work better for everyone. And that starts internally. From access to our amazing perks to professional development to genuine respect for ideas from every single person here. We ensure that everyone's accomplishments are acknowledged out loud regularly, and we prioritize helping our people grow their careers.
What you can expect from our interview process:
Apply now.
If you have 70% of what we're looking for and 100% authenticity and passion, express your interest here. Please contact our Talent Acquisition partner by email at careers@talentminded.ca and let us know what accommodations or assistance we can provide you during the application process.
At Venngo, we're committed to diversity, equity, and inclusion. We welcome and appreciate candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), the LGBTQ2SIA+ community, and other equity-seeking groups.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.