Customer Care Representative jobs in Canada

We are seeking an Account Manager to join our team in Vancouver.

This is an exciting opportunity for an individual who loves to provide memorable service when it comes to their clients and for someone who understands that business is more than just closing the deal; it’s about ongoing customer service and client support.

• Manage and retain an assigned block of business in relation to plan design, cost containment initiatives, renewals, reporting, client questions/concerns and service deliveries.
• Work closely with the implementation specialist, sales consultants/broker, underwriter, and client service specialist regarding the set-up of new groups.
• Support clients with claims, administration, enrollment, and calls.
• Work directly with insurers and representatives to ensure all administrative requirements and requests are completed to meet the client’s needs.
• Conduct in-person client service meetings with all new and existing groups.
• Conduct Plan Member education sessions when requested.
• Ensure necessary tools, benchmarking, and renewal reports are prepared and delivered to clients.
• Develop communications required for plan sponsors and their employees where necessary.
• Participate in industry conferences, seminars, etc. to promote services and keep abreast of industry trends and activities.
• Maintain deep knowledge of administration, including in-house and carrier best practices, and liaise with implementation stakeholders as needed.

• Bachelor’s degree (or equivalent) relevant to Commerce or Business Administration.
• Minimum 1 - 2 years’ experience in group benefits in a client-facing role (required).
• Understanding of the group benefits industry including funding arrangements.
• Proficient in Microsoft Office, Adobe Acrobat, and general office equipment.
• Excellent organizational skills with the ability to multi-task and prioritize in a fast-paced environment.
• Customer service focused, with the ability to work alongside the new business development process.
• A solution and results-oriented individual who demonstrates excellent problem-solving skills.
• Ability to meet deadlines and provide deliverables as identified in a timely manner.
• Valid driver’s license and consistent access to a vehicle.

• Completion or the ability to complete CEBS/GBA and/or Life License Qualification Program (LLQP).

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members, and stakeholders.

Salary Range: The annual base salary for this position ranges from $70,000 to $90,000. This range only includes the base salary and does not account for other variable compensation components of our total package (such as annual bonuses, commissions, etc.). Should you advance in our recruitment process, a member of our Talent Acquisition team will share further details about our comprehensive total rewards program.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected, and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting, please reach out to careers@peoplecorporation.com.