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Hotel Front Desk Supervisor
Job summary
A local hospitality establishment in Canada is seeking an experienced supervisory staff member to coordinate activities and ensure high-quality customer service. The ideal candidate will have secondary education, proficient in MS Outlook, and 1-2 years of relevant experience. Key responsibilities include managing schedules, resolving guest issues, and overseeing various work units. The role offers dental and health care benefits, along with group insurance and night shift premiums.
Benefits
Qualifications
- 1 year to less than 2 years of experience required.
- Ability to coordinate staff and manage schedules.
- Experience in a hotel or customer service setting.
Responsibilities
- Co-ordinate activities with other work units or departments.
- Establish work schedules and procedures.
- Resolve work problems and provide technical advice.
- Assist clients/guests with special needs.
- Provide customer service and handle complaints.
Skills
Education
Tools
Languages
English
Education
- Secondary (high) school graduation certificate
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hotel, motel, resort
Tasks
- Co-ordinate activities with other work units or departments
- Establish work schedules and procedures
- Perform same duties as workers supervised
- Prepare and submit reports
- Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
- Respond to complaints of guests
- Register arriving guests and assign rooms
- Receive and deliver items and messages for guests
- Provide customer service
Supervision
- Staff in various areas of responsibility
Experience and specialization
Computer and technology knowledge
- MS Outlook
Additional information
Work conditions and physical capabilities
- Attention to detail
- Large workload
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Group insurance benefits
- Life insurance
- Night shift premium
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Supports newcomers and/or refugees with foreign credential recognition
Support for Indigenous people
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.