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Remote Client Success Manager-Jobs in USA

Customer Success Manager - Emirates

Check Point Software

Dubai
Vor Ort
AED 120.000 - 200.000
Vor 6 Tagen
Sei unter den ersten Bewerbenden
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Customer Success Manager - Emirates
Check Point Software
Dubai
Vor Ort
AED 120.000 - 200.000
Vollzeit
Vor 6 Tagen
Sei unter den ersten Bewerbenden

Zusammenfassung

A leading cybersecurity firm in Dubai is seeking an experienced Customer Success Manager to advocate for customers throughout their journey. In this role, you will engage proactively with key decision-makers, ensuring successful adoption of products and services while identifying upsell opportunities. The ideal candidate has over 5 years of experience in the Cyber/IT industry, possesses strong technical skills, and excels in communication. This position offers exposure to cutting-edge technologies in a dynamic and fun environment.

Leistungen

Exposure to exciting technologies
Opportunity for creative projects
Team collaboration

Qualifikationen

  • 5+ years of relevant experience in the Cyber/IT industry in roles of Customer success/Pre-Sales/Professional Services/Sales/Technical Services.
  • Fluent English and excellent communication skills.
  • Strong technical skills and orientation.

Aufgaben

  • Accelerate the customer’s value realization of Check Point’s products & services.
  • Understand the customer’s technical and strategic requirements.
  • Develop and nurture relationships with key customer decision makers.
Jobbeschreibung
Overview

We are looking for our next Customer Success Manager to be a trusted advisor to our customers in their post-sale journey with Check Point. In this key role, you will be the chief advocate for our strategic customers across a variety of industries, proactively engaging, influencing, contributing to sales, and addressing issues to ensure long term customer relationship and retention. Check Point’s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.

Responsibilities
  • Accelerate the customer’s value realization of Check Point’s products & services
  • Providing top-notch Customer Advocacy – Understand the customer’s technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements
  • Develop and nurture relationships with key customer decision makers (Exec and Engineering)
  • Establish and execute upon clear retention goals and process milestones
  • Assist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and services
  • Identify new opportunities to upsell/cross-sell services and promoting value through customer experience
  • Work with implementation partners on strategic accounts and opportunities
  • Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)
  • Detailed understanding of the different contracts to ensure agreement fulfillment
  • Crisis management
Qualifications
  • A customer-first approach
  • 5+ years of relevant experience in the Cyber/IT industry in roles of Customer success/Pre-Sales/Professional Services/Sales/Technical Services
  • Fluent English and excellent communication skills and ability to foster positive business relationships
  • Strong technical skills and orientation
  • Experience analyzing and optimizing the existing processes in the Customer Success department
  • Highly organized and able to multi-task
  • Self-driven and proactive nature
  • Patient and active listener
  • Ability to work independently in a high-velocity environment
  • Willingness to travel abroad from time to time
Benefits
  • Exposure to exciting and award-winning technologies in the Cyber Security industry
  • Opportunity to fulfill your potential by rolling out creative ideas and projects
  • Work with and build a long-lasting relationship with a team of brilliant people

We're committed to fostering a diverse team of individuals. If you believe you have what it takes to thrive in our passionate, fun, remote-friendly, and fast-paced environment, we encourage you to apply. Your unique perspective might just challenge our preconceptions about who belongs in this role.

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