Job Title: Global Facilities Manager
Purpose of the Job:
The Global Facilities Manager is responsible for managing the facilities and company properties, including related projects, both internally and externally, through implementing strategies that align with the organization's objectives. This includes managing a team of senior facilities managers, facilities managers, and FM representatives while maintaining relationships with internal and external stakeholders. He/She is responsible for ensuring the implementation of outlined FM policies and driving operational efficiencies within the network to support business initiatives.
Typical Duties Include:
- Manage long-term strategic projects related to the development of the FM department in GCC, MENAT, India, and South Africa.
- Oversee facilities system upgrades where required within the network, ensuring all upgrades are vetted and approved.
- Manage the facilities-related corporate risk profile and facilitate communication with the executive committee.
- Report on risk-based facilities indexing to the Chief Risk and Compliance and Board Audit committee.
- Conduct systematic research and analysis for annual planning, risk mitigation exercises, and strategic facilities management.
- Plan and execute integrated facilities management for a portfolio of 65+ facilities.
- Ensure multi-regional contracts implementation and management for all Facilities.
- Develop and execute standardized processes to streamline operations, facilities standards, and benchmarks.
- Manage and coach all facilities teams with direct and functional reporting.
- Develop and maintain Facilities Management operations manual and related processes for preventive, corrective, and predictive maintenance programs, including vendor management and work quality assessment guidelines.
- Provide strategic oversight throughout the value engineering lifecycle for design and build, built to suit, leasing facilities, and corporate real estate dealings.
- Define processes and take full responsibility for final sign-off on handover of new build projects, BTS, and leaseholds.
- Manage infrastructure projects for GDP (Pharma) strategy.
- Manage energy-related projects for IOT-SAAS platforms and implement predictive maintenance initiatives for all systems.
- Create a yearly facility management master plan for operational facilities and corporate office buildings.
- Set and direct required facilities budgeting for corporate and station levels.
- Direct teams in making budgetary analyses on an annual basis.
- Direct and manage strategic implementation of corporate FM projects by ensuring Project Plan, Site meetings, SOW, Specifications, etc., are properly governed.
- Perform annual audits to identify enhancement and renovation projects, providing facility audit reports.
- Support business continuity by proactive planning for and contributing to BCP implementation.
- Set strategic plans for critical systems to help drive awareness.
- Drive data analytics and implement digitization to promote predictive maintenance.
- Lead the implementation, training, and management of FM software systems.
- Establish and manage communication plans with teams.
- Responsible for the implementation of ISO 41001:2018 between 2023-2025 for all major facilities across the network.
Related Procedures:
All Facilities Management processes and procedures, Facilities operations manual, Related HSSE processes, Procurement protocols, Aramex FM policy.
Experience and Education:
- BSc in Engineering, MBA or MSc in Engineering, IFMA certification is required.
- Minimum 10-12 years FM experience or Project Management experience for a large network of infrastructures.
- Minimum of 5 years working knowledge of procurement and negotiation and management of external contracts.
- Minimum of 10-12 years experience managing a facilities/office services department.
- Proper understanding of ISO 41001:2018 framework; certification is a plus.
- Minimum 3 years experience in facilities management for Pharmaceutical and chemical logistics.
- Proficiency in MS Office; English proficiency - proficient.
Skills:
- Strong communication skills.
- Strong technical knowledge.
- Strong project management skills.
- Interpersonal skills.
- Analytical skills.
- Planning/Organizing.
- Problem-Solving.
- Multicultural sensitivity/awareness.
- Approachable individual with a professional manner.
- Methodical in approach to tasks.
- Self-motivated.
- An effective time manager with the ability to multi-task.
- Strong business operational focus.
- Strong in building relationships and able to communicate at all levels.
- Team player, able to work on own initiative.
Leadership Behaviors:
- Building outstanding teams.
- Setting a clear direction.
- Simplification.
- Collaboration & breaking silos.
- Execution & accountability.
- Growth mindset.
- Innovation.
- Inclusion.
- External focus.