Jobs at Microsoft Corporation in United Arab Emirates

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Date posted: Jan 16, 2025

Job number: 1800725

Work site: Up to 50% work from home

Travel: None

Role type: Profession

Customer Success

Employment type: Full-Time

We are looking for a highly motivated and passionate Data Platform & Advanced Analytics/Artificial Intelligence Cloud Solution Architect to drive high priority customer initiatives on the Microsoft Azure Platform in collaboration with customers and the Microsoft field in Enterprise accounts segment of our business. This is a customer-facing role, owning the overall technical relationship between customer and Microsoft Data, Advanced Analytics and Artificial Intelligence Platform.

You will own the Data Platform & Advanced Analytics and AI technical support including architectural design sessions, specific implementation projects, build MVPs and trouble solving and prevent the issues and support to build more efficient systems with Well-Architect framework.

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Business Impact

• Leads the adoption of Microsoft offerings based on analysis/differentiation of Microsoft and competitor products to influence the industry-wide direction for specific architecture(s).
• Drives their team in operating and optimizing complex and high-impact situations for strategic customers/partners in collaboration with internal stakeholders (e.g., Customer Services and Support, Customer Success Account Management, other Account Team members, Product Groups). Anticipates and manages business and technical risks, and adapts methodology and applies governance to identify, communicate, and minimize business and technical risks.
• Proactively uses deep knowledge of the offerings, practices, products, services, solutions, and value propositions of Microsoft and its competitors in customer/partner conversations and to propose and coach others to develop new solutions to scale across multiple customers/partners.
• Optimizes to drive customer consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security.
• Leads architecture design, resiliency reviews, and technical optimization across multiple applications for the customer/partner, resulting in production deployment application and increased customer/partner usage and consumption.
• Owns complex customers/partner relationships to anticipate, identify, propose resolution, and lead removal of technical blockers through regular technical reviews and check-ins to accelerate consumption and solution implementations.

Customer Centricity

• Identifies and evaluates industry trends (customer industry verticals, information technology [IT] industry), gathers customer/partner insights and maps architecture and digital transformation solutions to customer/partner business outcomes.
• Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across territories.
• Develops and expands existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders.

Technical Leadership

• Leads and may assemble virtual teams around technologies and customer/partner challenges by sharing ideas, insights, and strategic, technical input with technical teams.
• Leverages market insights to assist leadership in defining global vision by identifying relevant areas in which to drive up-skilling.
• Drives consumption acceleration, as well as IP reuse and best practice sharing.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Industry leading healthcare

Educational resources

Discounts on products and services

Savings and investments

Maternity and paternity leave

Generous time away

Giving programs

Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.