Information Technology Manager jobs in United Arab Emirates

Location: Dubai, UAE

Amphora Software Pvt. Ltd. is the premier software solution provider for energy trading, logistics and risk management in the global crude oil, refined products and energy derivatives marketplace. Our team includes some of the most experienced software designers, developers and business analysts in the commodities industry today. Since our inception, our main goal has been to provide the trading community with the most robust, user-friendly, enterprise-wide software package available. We continue to launch new products that address customers’ needs and adjust to dynamic market demands.

Reports to: Direct report to CTO

100% FTE allocation to global responsibility for IT service management as well as hands on execution of service delivery for desktop computing (physical and logical), backend M365 productivity and Azure cloud compute workloads. Prompt completion of operational IT service requests and incident tickets to a high quality and with demonstrated end user satisfaction. Reliable completion of project based IT work and demonstrated excellence in IT service management aligned to the company ITSM toolset, the company ISMS standard and ITIL best practice. Meet or exceed service levels outlined in OLA or SLA agreements and contribute to a robust level of governance over access to and use of, Amphora Information Systems whilst at all times protecting the CIA of company and customer data, information and records.

• Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.
• Takes responsibility for managing the design, procurement, installation, upgrading, operation, control, maintenance and effective use of specific technology services.
• Leads the delivery of services, ensuring that agreed service levels, security requirements and other quality standards are met. Ensures adherence to relevant policies and procedures.
• Ensures that processes and practices are aligned across teams and providers to operate effectively and efficiently.
• Monitors the performance of technology services. Provides appropriate status and other reports to managers and senior users.
• Carries out routine operational procedures, including the execution of specified automation tools/scripts.
• Amends existing automation tasks under supervision to gain a basic understanding of the scripting language/automation tools.
• Contributes to maintenance and installation. Monitors and reports on infrastructure performance to enable service delivery. Resolves issues or refers to others for assistance.
• Monitors system software metrics and adjusts configurations for optimum availability and performance.
• Reviews system software updates and identifies those that merit action.
• Configures system software for required functionality and performance.
• Investigates and resolves system software problems, requesting action from supplier if required.
• Installs or removes system components using supplied installation instructions and tools.
• Conducts standard tests and contributes to investigations of problems and faults.
• Confirms the correct working of installations.
• Documents results in accordance with agreed procedures.
• Proposes and agrees the configuration items (CIs) to be uniquely identified with naming conventions.
• Puts in place operational processes for secure configuration, classification and management of CIs, and for verifying and auditing configuration records.
• Develops, configures and maintains tools (including automation) to identify, track, log and maintain accurate, complete and current information.
• Reports on the status of configuration management. Identifies problems and issues and recommend corrective actions.
• Monitors the application and compliance of security operations procedures.
• Reviews actual or potential security breaches and vulnerabilities and ensures that they are promptly and thoroughly investigated. Recommends actions and appropriate control improvements.
• Ensures that security records are accurate and complete and that requests for support are dealt with according to agreed procedures.
• Contributes to the creation and maintenance of policy, standards, procedures and documentation for security.

• Adherence to the company ITSM practice by following mandated practices and patterns.
• Contribution to security.
• Accounting for personal daily time and attendance.
• Such tasks as the Company may reasonably request from time to time.

A broad range of technology knowledge to appropriate level of competency/qualification including but not limited to:

• Microsoft Azure EntraID
• Microsoft M365 Admin Centras (all)
• Microsoft Azure VPN/Bastion/CLI
• Microsoft Azure firewall, virtual networking
• Microsoft Windows Defender EPP
• Microsoft Windows Server
• Microsoft Office, Teams, Sharepoint, M365
• Terraform IAC used for infrastructure provisioning and WinGet automated media update
• Microsoft Cloud Security services and toolsets (ATP, ASR, DLP)
• Microsoft IAM (PIM, Conditional Access, AAD tokens, RBAC, JIT)
• Microsoft Backup & Recovery (RSV) and Veeam M365 backup
• Microsoft Visio
• Atlassian JIRA Software, Product Discovery and Service Management
• LinearB engineering process metrics
• ScreenCloud TV Presentation
• Freshdesk FreshService and FreshTeam
• 1Password password manager

• Be self-motivated, proactive with thoroughness and attention to detail in communication, documentation etc. without assumption.
• Analytical thinking with ability to grasp internal and external customer requirements.
• Ability to conceptualize solutions and present ideas to management and stakeholders.
• Great communication and negotiation with the ability to be proactive in adapting to technology needs and requirements.
• Effective organisation of tasks and time management.
• Excellent written and verbal communication skills with the ability to prepare and eventually deliver presentations to audiences, demonstrating knowledge of domain and technology.
• Strong moral compass and strength to prevent breach of company policies, standards and procedures (eg: granting unapproved access) in the face of pressure to fulfil business demands.

• Ideally a Batchelor undergraduate degree in IT or related discipline.
• Demonstrable success with min 10 (or more) years of experience in a modern Microsoft-based end user compute environment spanning both the front end and back end solutions.
• LAN experience required and Sophos experience preferred.