Hotel Supervisor jobs in United Arab Emirates

Job Description:
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

Your day to day:

1. Maintain a presence as requested at hotel / department meetings and committees.
2. Comply at all times with Hotel standards and regulations to encourage safe and efficient hotel operations.
3. Handle guest complaints and react quickly, logging and notifying proper areas to service guests.
4. Attend daily morning briefings with Housekeeping Management.
5. Ensure Housekeeping Attendants are informed daily about VIPs and special guest requests priority in their section.
6. Ensure checkout rooms are returned in a timely manner.
7. Check at 4pm rooms with DND no service given at that time and coordinate make up with Housekeeping Attendants.
8. Assist with and lead Housekeeping Attendants (day, evening, and Houseman) with daily duties.
9. Train and coach employees on expected standards of service and conduct.
10. Conduct daily inspections of guest rooms and floors.
11. Stay up to date on all guest services and events in the hotel.
12. Work closely with Housekeeping Coordinator.
13. Inspect all rooms assigned to Housekeeping Attendants and Houseman.
14. Inspect show rooms.
15. Notify Housekeeping Attendant/Houseman of any deficiencies found, and return to correct when applicable.
16. Re-inspect corrected room.
17. Physically check discrepant rooms to ascertain status.
18. Report and follow up with engineering issues in all areas of the Hotel.
19. Confirm that all daily duties are completed to standard by Housekeeping Attendants and Houseman.
20. Must be able to perform all Housekeeping Attendant and Houseman duties.
21. Work with all housekeeping staff to maintain and improve guest service scores.
22. Ensure all guestrooms have proper furniture, fixtures, and amenities and that all set standards for placement are being followed.
23. Work with all Housekeeping staff to maintain and improve LQA scores.
24. Actively participate in daily briefing, daily warm-up, and department meetings.
25. Confirm status of all rooms at end of day.
26. Participate proficiently in functions outside the department when called upon.
27. Note any maintenance needs, write orders, and follow up on repairs being completed in time.
28. Report any damage/special cleaning/change of soft furnishings and follow-up as discussed.
29. Ensure that there is sufficient clean linen and supplies in pantries.
30. Check at the end of shift that all pantries are clean and surplus supplies are returned. Ensure all vacuum cleaners are clean and that room attendants have completed all rooms.
31. Ensure all lost and found items are sent to security, following the correct procedures.
32. Report and follow up on any Health/Safety matters.
33. Prepare all turndown papers with relevant information for evening maids (V.I.Ps/specials/turndown times/cleaning times).
34. Conduct proper handover with each Supervisor on the next shift to keep seamless information flow.
35. Check any late check-outs and non-checked rooms for updates before 6pm.
36. Check the condition of Public Areas during the evening.
37. Ensure Wash Rooms are clean and well run.
38. Other duties as assigned by the Executive Housekeeper/Housekeeping Manager/Assistant Housekeeping Managers.