Talabat is seeking a Manager, Rider Projects & Processes to lead both strategic projects and all rider process optimization within the Rider Lifecycle function across MENA. This dual-focused role involves managing end-to-end projects like EVs, Rider Loyalty, Summer Planning, etc., while also defining, analyzing, improving, and standardizing rider-related processes like Rider clawback, Rider Payment Transparency, Proof of Delivery, etc. Reporting to the Director, Rider Lifecycle, the candidate will play a key role in ensuring operational efficiency and scalability.
The candidate will collaborate with regional and country-level teams across logistics, finance, legal, and HR, while also driving Delivery Hero's operational agenda. Responsibilities include documenting and streamlining cross-functional processes, identifying root causes of inefficiencies, and driving continuous improvement and standardization.
The ideal candidate should have strong analytical and problem-solving skills, be detail-oriented, and demonstrate a track record of delivering results.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.