Customer Service Manager jobs in United Arab Emirates

Black & Grey HR is recruiting for a leading engineering software simulation company in Dubai, a prominent leader in engineering solutions that drive innovation in industries such as Aerospace & Defense and Oil & Gas. We are seeking a strategic and results-driven Senior Account Manager to lead key client relationships and drive long-term value. This role requires a professional who can balance macro-level strategic insights with the ability to dive into details to deliver tailored solutions.

Key Responsibilities:

1. Strategic Account Management: Lead and manage a portfolio of high-value client accounts ensuring alignment with their business objectives and driving long-term success.
2. Client Relationship Building: Cultivate deep trust-based relationships with key stakeholders including C-suite executives to establish yourself as a strategic advisor and go-to partner.
3. Opportunity Identification & Growth: Proactively identify opportunities for account growth, innovation, and value creation ensuring that the client’s evolving needs are met.
4. Tailored Solutions Development: Collaborate with internal teams to design customized solutions that address client challenges and align with broader market dynamics.
5. Market Insight & Trends: Stay informed about industry trends, market shifts, and competitor activity to anticipate client needs and position the company as a thought leader in the sector.
6. Negotiation & Contract Management: Lead negotiations with clients ensuring mutually beneficial agreements that drive revenue growth and long-term partnership sustainability.
7. Cross-functional Collaboration: Work closely with sales, operations, and product teams to ensure seamless execution of client strategies and solutions.
8. Performance Metrics & Reporting: Monitor account performance and provide regular data-driven updates to senior leadership highlighting successes, risks, and opportunities.

Requirements:

1. Proven experience in strategic account management with a focus on long-term relationship building.
2. Strong ability to analyze and anticipate client needs and market trends.
3. Min 5 years of technical sales experience and familiarity with simulation software or related industries preferred.
4. Excellent interpersonal and negotiation skills with the ability to engage senior leadership.
5. Ability to think strategically and deliver actionable results.

Benefits:
Attractive Salary & Benefits.
If you're ready to make a significant impact and drive strategic growth for our clients, we'd love to connect with you! Apply today to take the next step in your career.