Community Outreach Coordinator jobs in United Arab Emirates

Job Description

To manage and grow a portfolio of profitable borrowing and non-borrowing customer base including Trade & Working capital customers in defined geographical markets in pursuit of specific sales, service, growth and opportunity targets.

1. Responsible for identifying, originating & delivering business across all products in the identified target segment.
2. Maintains active prospecting effort and pipeline for achieving core financial objectives.
3. Responsible for delivery against assigned financial revenue and balance sheet targets.
4. Fulfil customer’s requirements and manage the overall relationship, ensuring quality of service.
5. Responsible for ultimate commercial decision on client to optimise wallet share and returns.
6. Responsible for maximising Share of Wallet (SOW) at client level across the managed portfolio.
7. Responsible for maintaining the pipeline, making sure the information is complete and accurate, updated and all identified opportunities are included.
8. Sponsor credit proposals for borrowing customers.
9. Responsible for credit analysis, onboarding and monitoring support for acquisition and management of borrowing customer portfolio with need-based assistance from assigned Assistant Relationship Managers.
10. Responsible for monitoring compliance with approved terms.
11. Responsible for service recovery tasks and resolution of escalated customer transactions for breach of TAT and exceptions allowed under Operational Delegation.
12. Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
13. Demonstrate compliance with organisation’s values and ethics at all times to support the establishment of a value-driven culture within the bank.
14. Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.

Serve as the key banking advisor for borrowing and non-borrowing customers in identified target segment.

Accountable for prospecting new business and to expand existing relationships. Engages in dialogue with CEO and CFO levels of clients to assess holistic banking needs and provide customized banking insights and solutions.

Responsible for leading, directing and coordinating with internal partners in analysis and execution for the effective delivery of benefiting products and services to clients and prospects.

Ability to identify loan, deposit, and core banking products and services that benefit the client. May provide work leadership by assigning work and resolving problems.

Propose and recommend decisions as per the approved authorization matrix. Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.

Minimum Qualification: Bachelor’s degree in business administration, Finance, Banking or a related major field of study is preferred.

Minimum Experience: 8 years’ relevant experience in the Corporate, Commercial or Business Banking with at least 3 years in similar positions of managing borrowing customer base in the identified target segment.