46

Call Center Qa Analyst jobs in United Arab Emirates

Banking QA Analyst - Call Center Quality & Analytics

Abu Dhabi Islamic Bank

United Arab Emirates
On-site
AED 120,000 - 200,000
15 days ago
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Omnichannel QA Analyst - Elevate CX & Brand Trust

Apparel Group

Dubai
On-site
AED 120,000 - 200,000
6 days ago
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Functional - QA Test Analyst (Islamic Banking CRM Program)

Dicetek LLC

Sharjah
On-site
AED 120,000 - 150,000
10 days ago

Banking Billing & Pricing QA & UAT Analyst

Dicetek LLC

Abu Dhabi
On-site
AED 120,000 - 200,000
Today
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Quality Assurance & QC Operations Specialist

Kemipex

Dubai
On-site
AED 70,000 - 90,000
Today
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Banking QA Automation Engineer – Selenium & CI/CD Expert

TAT IT Technolgies

Abu Dhabi
On-site
AED 120,000 - 200,000
6 days ago
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Consultant AI Software Engineer Digital FAAS Abu Dhabi

FP&A

Dubai
Hybrid
AED 80,000 - 100,000
6 days ago
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AML/KYC Onboarding QA Analyst (MENA & APAC)

Saxo Bank

Dubai
On-site
AED 120,000 - 200,000
30+ days ago
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Capital Markets QA Engineer — Automation & API Specialist

Charterhouse Middle East

Abu Dhabi
On-site
AED 120,000 - 200,000
9 days ago

QC Specialist

Olsen & Partners Interiors LLC

Dubai
On-site
AED 120,000 - 200,000
11 days ago

Senior Financial Crime UAT & QA Consultant (Dubai)

Capitex

United Arab Emirates
On-site
AED 120,000 - 200,000
13 days ago

Global Software Analyst – Visa Sponsorship & High-Pay IT Roles

Padam Chand Hiring For Flight to success Immigration

United Arab Emirates
Remote
AED 162,000 - 224,000
10 days ago

Software Analyst in Sweden

Padam Chand Hiring For Flight to success Immigration

United Arab Emirates
Remote
AED 162,000 - 224,000
10 days ago

Business Analyst with QA & UI/UX Focus

RecruitMe Plus

Dubai
On-site
AED 120,000 - 200,000
24 days ago

GMP QC Analyst – HPLC/GC Methods, Lab Compliance

Julphar

United Arab Emirates
On-site
AED 120,000 - 200,000
26 days ago

Senior IT Defect Specialist: QA, Root Cause & CI/CD

VAM Systems

Dubai
On-site
AED 220,000 - 294,000
18 days ago

QA Specialist — Automation & API Testing Expert

Marc Ellis

United Arab Emirates
On-site
AED 100,000 - 130,000
18 days ago

QA Specialist

Marc Ellis

United Arab Emirates
On-site
AED 100,000 - 130,000
18 days ago

Real Estate QA Specialist — Compliance & Process

Aqary Investement And Development

Abu Dhabi
On-site
AED 120,000 - 200,000
22 days ago

Specialist - Quality Control

Julphar

United Arab Emirates
On-site
AED 120,000 - 200,000
26 days ago

GIS Manager (GIS, CAD & Graphics Specialist)

KBR

Abu Dhabi
On-site
AED 120,000 - 200,000
18 days ago

Electrical Drafting Team Lead | BIM/CAD Expert

Al Shirawi Group

United Arab Emirates
On-site
AED 120,000 - 200,000
18 days ago

Consultant, AI Software Engineer, FAAS, Dubai

EY Société D'Avocats

Dubai
Hybrid
AED 293,000 - 368,000
20 days ago

Senior BIM Landscape Architect - Revit & CAD Expert

Egis Group

Dubai
On-site
AED 95,000 - 120,000
23 days ago

Dynamics 365 CE Analyst Programmer

Black Pen Recruitment

Dubai
Hybrid
AED 255,000 - 384,000
24 days ago

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Banking QA Analyst - Call Center Quality & Analytics
Abu Dhabi Islamic Bank
United Arab Emirates
On-site
AED 120,000 - 200,000
Full time
16 days ago

Job summary

A leading bank in the UAE is seeking a Quality Assurance Analyst to conduct evaluations of complaint resolutions within the organization. The role requires experience in a customer service environment, focusing on enhancing call quality processes and ensuring adherence to banking policies. The ideal candidate should possess excellent analytical skills and hold a Bachelor’s degree in a relevant field. This position is exclusively for UAE Nationals.

Qualifications

  • Experience in Contact Center, Customer Service, or complaints environment.
  • Thorough understanding of banking systems, policies, and procedures.
  • Ability to conduct root cause analysis.

Responsibilities

  • Conduct quality evaluations for complaint resolutions.
  • Share call quality check results with the team.
  • Review duplicate complaints data for monthly reporting.

Skills

Customer focused
Excellent inter-personal skills
Analytical skills

Education

Bachelor's degree in Banking, Finance or related field
Job description
A leading bank in the UAE is seeking a Quality Assurance Analyst to conduct evaluations of complaint resolutions within the organization. The role requires experience in a customer service environment, focusing on enhancing call quality processes and ensuring adherence to banking policies. The ideal candidate should possess excellent analytical skills and hold a Bachelor’s degree in a relevant field. This position is exclusively for UAE Nationals.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.