Call Center Qa Analyst jobs in Spain

Role Purpose

• To execute consistent risk-based and cost-effective Quality Assurance Reviews (QA) to improve the quality of KYC reviews, AML / Sanctions investigations, regulatory reporting and controls, as well as to mitigate the regulatory and reputational risks.
• To provide management reporting and proactively identify risks, assess the relevant controls and AML, Sanctions and KYC processes being reviewed, and provide additional training and suggestions to enhance the effectiveness of the processes.

Specialist Skills / Technical Knowledge Required For This Role

• Experience and knowledge of compliance monitoring and testing methodologies for adherence to applicable regulatory requirements and internal policies.
• Expert level skills in MS Office products, specifically Power Point, Excel and Word.
• High level of integrity with the ability to deal with various level of employees with a high degree of professionalism.
• Strong research and analytical skills to monitor and analyze regulatory requirements and relate them to FCC processes, regulatory risks and compliance controls and to support a broad range of projects.
• Ability to make decisions independently using sound judgment, work well under pressure and shifting priorities while meeting multiple or conflicting deadlines.
• Meticulous attention to detail and very strong organizational and prioritization skills.
• Ability to interpret and operationalize regulatory requirements.
• Excellent verbal and written communication skills with strong interpersonal skills.
• Strong execution skills with attention to detail and focus on clear, realistic action steps and timelines.
• Ability to handle multiple initiatives and prioritize work to meet deadlines and fulfill the demands of a rapidly changing environment.
• The candidate is expected to have professional qualification or industry recognized certifications / diploma in Compliance related fields like ACAMSs/ICA/ACFCS/FIBA etc.
• Good knowledge of the UAE/international regulations/ rules.
• Good knowledge of Banks’s products, policies & procedures.
• Good knowledge of compliance function planning.

Required Previous experience required (if any)

3 – 5 years’ experience in a compliance, audit, risk, or governance role in banking or financial services sector of which a minimum of 2 years must have been spent in KYC, Sanctions or AML investigation area.