Call Center Quality Assurance jobs in United Arab Emirates

Full Job Description

Join our Esteem Medical Clinic as a Clinic Manager, where you'll oversee various aspects to ensure exceptional patient care and operational excellence. Your responsibilities include managing patient relations, exploring new service opportunities, and supervising our dedicated team. Here’s what you’ll do:

1. Comprehensive Patient Management: Oversee all patient-related activities, ensuring their needs are met efficiently and effectively.
2. Innovative Service Expansion: Spearhead the exploration of new service avenues, enhancing our offerings to better serve our community.
3. Social Support Coordination: Manage socially related patient issues when they arise, ensuring holistic care.
4. Team Supervision: Supervise and support our customer service, tele-sales, and call center teams to guarantee top-notch service delivery.
5. Efficient Appointment Booking: Oversee the call center operations, ensuring smooth appointment scheduling and continuous service improvement.
6. Interdepartmental Collaboration: Facilitate communication and resolve issues between departments, promoting seamless coordination.
7. Safety and Risk Management: Identify and address safety and risk management issues promptly, ensuring a secure environment for patients and staff.
8. Crisis Management: Provide on-site management during crises to minimize disruptions and maintain service continuity.
9. Resource Optimization: Ensure efficient resource utilization to sustain clinic operations effectively.
10. Quality Assurance: Support continuous quality improvement initiatives and ensure compliance with accreditation requirements.
11. Leadership and Vision: Provide strategic direction to fulfill organizational goals and cultivate a values-driven environment.
12. Confidentiality and Fairness: Uphold confidentiality standards and foster an unbiased administrative culture.
13. Round-the-Clock Support: Provide 24-hour support to clinical, operational, and facility services as needed.
14. Committee Engagement: Participate in administrative and clinic committees to contribute to organizational decision-making.

Join us in our mission to provide exceptional care and uphold the highest standards of service delivery.

Job Type: Full-time

Pay: AED8000 - AED15,000 per month

Education:

• Bachelor's degree in healthcare management, business administration, or a related field is preferred.

Experience:

• Aesthetic Clinic: 2 years (Required)

Language:

• Arabic (Required)
• Fluent English (Required)

Location:

• Dubai (Required)

Expected Start Date: Immediate Start

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)