Call Center Advisors - Technical Support (Arabic)

Responsibilities:

• Provide clear and effective technical support to Arabic-speaking customers, ensuring timely resolution of issues.
• Diagnose and troubleshoot technical problems, guiding customers through step-by-step solutions.
• Document customer interactions and technical issues in the system for future reference and quality assurance.
• Collaborate with technical teams to escalate complex issues and ensure prompt follow-up.
• Manage high-volume inbound calls while maintaining a professional demeanor and a positive attitude.

Desired Candidate Profile:

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Fluent in Arabic and English, with excellent verbal and written communication skills in both languages.
• Proven experience with troubleshooting software and hardware issues, particularly in IT or telecommunications.
• Familiarity with CRM systems and ticketing software to track customer interactions and resolutions.
• Strong analytical and problem-solving skills to effectively address customer inquiries.