Call Center Agent jobs in United Arab Emirates

Call Center Agent - ADIB - Abu Dhabi Islamic Bank

Call Center Agent - ADIB - Abu Dhabi Islamic Bank

PrecisionHire Solutions

United Arab Emirates

AED 50,000 - 200,000

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Call Center Agent

Call Center Agent

Caliberly

Dubai

AED 50,000 - 200,000

Urgently required

5 days ago

Call Center Agent

Call Center Agent

DermaMax Medical Center

United Arab Emirates

AED 50,000 - 200,000

Call Center Agent

Call Center Agent

ADIB - Abu Dhabi Islamic Bank

Ras Al Khaimah

AED 50,000 - 200,000

Urgently required

4 days ago

Call Center Agent - ADIB - Abu Dhabi Islamic Bank

Call Center Agent - ADIB - Abu Dhabi Islamic Bank

Precision Hire Solution

Dubai

AED 50,000 - 200,000

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Call Center Agent

Call Center Agent

ADIB - Abu Dhabi Islamic Bank

Abu Dhabi

AED 50,000 - 200,000

Call Center Agent

Call Center Agent

Sundus

Dubai

AED 50,000 - 200,000

Urgently required

5 days ago

Call Center Agent

Call Center Agent

EMIRATES BARQ

Sharjah

AED 50,000 - 200,000

Urgently required

6 days ago

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Call Centre Agent

Call Centre Agent

Commencement LLC

United Arab Emirates

AED 50,000 - 200,000

Arabic Call Center Agent with experience in Dental Center

Arabic Call Center Agent with experience in Dental Center

Dr. Safi Group

Abu Dhabi

Remote

AED 50,000 - 200,000

Call Center Agent

Call Center Agent

MARRIOTT International

Sharjah

AED 50,000 - 200,000

Urgently required

3 days ago

Call Center Agent

Call Center Agent

MARRIOTT International

Dubai

AED 50,000 - 200,000

Urgently required

3 days ago

Call Center Agent - Temporary Position

Call Center Agent - Temporary Position

Air Arabia Sharjah

Sharjah

AED 50,000 - 200,000

Call Center Agent

Call Center Agent

Sundus

Abu Dhabi

AED 50,000 - 200,000

Call Center Agent - English Khaleeji Dialect

Call Center Agent - English Khaleeji Dialect

Ibtikarat

Abu Dhabi

AED 50,000 - 200,000

Call Center Agent

Call Center Agent

Ali And Sons Holding L.L.C

Sharjah

AED 50,000 - 200,000

Call Center Agent

Call Center Agent

Abu Dhabi Islamic Bank

United Arab Emirates

AED 50,000 - 200,000

Call Center Agent

Call Center Agent

Ali Alghanim And Sons Automotive Company

Abu Dhabi

AED 50,000 - 200,000

Call Center Agent

Call Center Agent

Cloud Theatre

Abu Dhabi

AED 50,000 - 200,000

Call Center Agent

Call Center Agent

TASC Outsourcing

Ajman

AED 50,000 - 200,000

Call Center Agent

Call Center Agent

IIQAFGROUP

Dubai

AED 50,000 - 200,000

Contact Center Agent Jobs In Dubai 2022 Commercial Bank ofDubai

Contact Center Agent Jobs In Dubai 2022 Commercial Bank ofDubai

Commercial Bank of Dubai sharjah

Sharjah

AED 50,000 - 200,000

Call Centre Agent

Call Centre Agent

Padra Medical Center

Dubai

AED 50,000 - 200,000

Contact Center Agent

Contact Center Agent

Instashop

United Arab Emirates

AED 50,000 - 200,000

Contact Center Agent - Room reservation with Software experience

Contact Center Agent - Room reservation with Software experience

Edvicons

United Arab Emirates

AED 50,000 - 200,000

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Call Center Agent - ADIB - Abu Dhabi Islamic Bank

PrecisionHire Solutions

United Arab Emirates

AED 50,000 - 200,000

Apply nowResume match Save job

Job description

Call Center Agent - ADIB - Abu Dhabi Islamic Bank

Job Description
Role: Call Center Agent
Location: Abu Dhabi
ROLE PURPOSE:

• To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.

These are the main responsibilities of this role:

• Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center.
• Proactively offer customer to register IVR and SMS service according to procedures and guidelines.
• Escalate customer queries and complaints as necessary.
• Follow up with customers via telephone or email following initial sales contact.
• Explain products or services and prices and answer all the customers' questions.
• Be polite and courteous when dealing with customers at all times.
• Obtain customer information such as name, address, and reactions of prospects contacted; enter orders into computers.
• Keep accurate data on all tasks performed as per defined format.
• Keep customer documents secured and filed accordingly.
• Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.
• Meet or exceed the daily, weekly, and monthly sales targets set by the Management.
• Proactively cross-sell and upsell the various bank products to customers or callers that qualify.
• Escalate hazards/potential risks immediately, via the proper channels.
• Adhere to all ADIB policies.

KEY PERFORMANCE INDICATORS:

• Call quality
• Customer satisfaction
• Adherence to schedule
• Product & process knowledge
• Average handling time
• Sales leads generation - target to be reviewed.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

• Communication skills, bilingual language (Arabic/English)
• Sales skills
• Customer resolution skills

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.