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Job summary
A technology service provider in Dubai is seeking a Manager to oversee service management functions. This role requires ensuring services meet SLAs, supervising a team, and engaging with clients for feedback. The ideal candidate has a Bachelor's degree, 7 years of experience, and proficiency in service management. The company focuses on in-person collaboration while supporting individual work styles. The position emphasizes fostering an inclusive environment and continuous learning.
Qualifications
- 7 years of relevant work experience in the industry.
- Minimum of 3 years in a similar role.
- Proven experience in managing service delivery.
Responsibilities
- Ensure services meet established SLAs and KPIs.
- Supervise service management professionals.
- Engage with clients for feedback and support.
Skills
Education
Tools
Job Description:
- Ensure that services consistently meet established SLAs and KPIs addressing any deviations promptly.
- Supervise a team of service management professionals ensuring their productivity and efficient handling of client requests.
- Engage with clients to gather feedback address basic concerns and coordinate support.
- Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery.
- Supervise the handling of service incidents requests and escalations ensuring timely resolution.
- Maintain comprehensive service documentation ensuring that all processes are well-documented and up-to-date.
- Generate reports on service performance and client feedback for review and action.
- Coordinate resources and schedules to ensure optimal service coverage.
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically 7 years of relevant work experience in industry with a minimum of 3 years in a similar role
- Proven experience in Service and Program Management
- Proficiencies in strategic planning team leadership and performance management
- Continuous learner that stays abreast with industry knowledge and technology
- Advanced degree in a relevant field a plus
- Relevant certifications such as PMP (Project Management Professional) or ITIL (Information Technology Infrastructure Library) a plus
At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.
Manager
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.