Learning Development jobs in South Africa

Business Unit: DCM Distribution

Function: Call Center / Contact Center

Date: 12 Jan 2026

Discovery Connect uses the world’s foremost lead generation and conversion techniques to deliver the highest quality sales and service for all Discovery’s products. We aim to cover one million lives by 2023 with our extensive product range – from health insurance, long and short‑term insurance and investments, to banking and Vitality.

The Enablement Coordinator supports the Enablement Manager in executing strategic initiatives that empower sales consultants and operational teams. This hands‑on, operations‑facing role coordinates enablement activities, manages content and tools, and ensures alignment with compliance, product, and performance standards. Working closely with Operations, QA, Compliance, HR/L&D, and Product, the Coordinator ensures seamless delivery of enablement programs and insights. The role also involves analyzing performance data, tool usage, training engagement, and feedback to identify gaps, drive improvements, and support data‑informed decision‑making. Responsibilities may evolve based on business needs and strategic priorities.

The Enablement Coordinator is responsible for ensuring the effective delivery of enablement programs that support consultant onboarding, development, and performance improvement. This includes managing enablement content and SOPs, providing frontline support to consultants, and collaborating with cross‑functional teams to maintain operational alignment. The role also contributes to continuous improvement by interpreting data and feedback to enhance consultant readiness and enablement.

• Enablement initiatives are executed on time, with high engagement and measurable impact on consultant performance.

• Maintain and update product guides, compliance checklists, SOPs, and sales support materials.
• Ensure enablement platforms and tools are functional, accessible, and aligned with business needs.
• Act as a first‑line support for consultants needing assistance with enablement resources.
• Resolve queries and elevate issues to relevant departments when necessary.

• Create, update, and manage enablement‑related SOPs in collaboration with stakeholders.
• Ensure SOPs reflect current processes, regulatory requirements, and system changes.

• Analyze consultant performance metrics, training engagement, and enablement tool usage.
• Generate actionable insights and reports to inform strategic decisions and continuous improvement.

• Participate in testing and validation of new tools, content, and system changes.
• Monitor adoption and ensure updates are reflected in training and SOPs.

• Work closely with Operations, QA, Compliance, HR/L&D, and Product to align enablement efforts.
• Facilitate feedback loops and contribute to cross‑functional initiatives.
• Identify gaps in consultant knowledge, process efficiency, or tool effectiveness.
• Recommend and support enhancements to enablement strategies and resources.

• 1 – 3 years in Sales Enablement, Operations Support or Training Coordination.
• Experience working with cross‑functional teams.

• Experience in insurance, financial services, or regulated industries.
• Exposure to performance analytics and reporting.

Grade 12

Re5

• Proficiency in MS Office (Excel, PowerPoint, Word).
• Basic data analysis and reporting skills.
• Familiarity with LMS and CRM systems.
• Knowledge of BI tools (Power BI, Tableau).
• Understanding of compliance frameworks and SOP development.
• Experience with enablement platforms or digital adoption tools.

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.