About the team
Your Healthcare Journey, Simplified
The Care Experience Team is dedicated to providing a seamless and personalized healthcare journey for every patient. We understand that navigating medical care can be complex, so we offer comprehensive support every step of the way. From scheduling appointments and answering insurance questions to assisting with pre-authorizations and letters of guarantee, our team simplifies the process, personalizes your experience, and provides expert guidance, allowing you to focus on your health while we handle the rest.
About the Role
We are looking for a Head of Operations to lead and drive operational excellence across key functions, ensuring a seamless and personalized healthcare experience for our patients. This role will oversee key operations for the business unit, covering concierge, provider, and hospital operations. The ideal candidate will be a strategic leader with strong operational expertise, capable of enhancing service delivery, optimizing processes, and driving business growth.
A summary of the key responsibilities are as follows:
About you
About Doctor Anywhere
Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.
DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organisations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future!
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.