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2,119

Coordinator jobs in Malaysia

Front Office Lead + Security Coordinator

JLL

Kuala Lumpur
On-site
MYR 100,000 - 150,000
Today
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Walk in Interview 24&25Feb-Jobstreet KL Office(IT Asset Coordinator-Based in SG)

NCS Group

Kuala Lumpur
On-site
MYR 100,000 - 150,000
2 days ago
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Relationship Manager (Nationwide)

AFFIN Group

Seberang Perai
On-site
MYR 60,000 - 90,000
Today
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ASSISTANT EVENTS COORDINATOR (CCA)

Matrix Educare

Seremban
On-site
MYR 20,000 - 100,000
Today
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M&E Coordinator

Kerisik Resources Sdn Bhd

Kota Bharu
On-site
MYR 100,000 - 150,000
Today
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Facilities Soft Services Lead + Event Coordinator

JLL

Kuala Lumpur
On-site
MYR 60,000 - 80,000
Today
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Relationship Manager (Nationwide)

AFFIN Group

Johor
On-site
MYR 100,000 - 150,000
Today
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Relationship Manager (Nationwide)

AFFIN Group

Kluang
On-site
MYR 40,000 - 60,000
Today
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Relationship Manager (Nationwide)

AFFIN Group

Mentakab
On-site
MYR 60,000 - 90,000
Today
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Relationship Manager (Nationwide)

AFFIN Group

Butterworth
On-site
MYR 100,000 - 150,000
2 days ago
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Relationship Manager (Nationwide)

AFFIN Group

Ampang Jaya Municipal Council
On-site
MYR 60,000 - 90,000
2 days ago
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IT Project Co-ordinator

Knowable Pros Sdn Bhd

Cyberjaya
On-site
MYR 100,000 - 150,000
2 days ago
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Data Center Project Lead: QAQC & Tech Architect

China State Construction Engineering Corporation

Johor Bahru
On-site
MYR 150,000 - 200,000
7 days ago
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Build Data Center Project/QAQC/Technical Manager/Architect Coordinator/DC

China State Construction Engineering Corporation

Johor Bahru
On-site
MYR 150,000 - 200,000
7 days ago
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Walk-In Interview 24&25Feb-Jobstreet KL (IT Project Coordinator-Based in SG)

NCS Group

Kuala Lumpur
On-site
MYR 154,000 - 217,000
4 days ago
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Main Contractor/Recruitment for Data Center Design & Construction Team

China State Construction Engineering Corporation

Johor Bahru
On-site
MYR 150,000 - 200,000
7 days ago
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Bim Modeller or Coordinator

Lincotrade & Associates Pte Ltd

Kuala Lumpur
On-site
MYR 100,000 - 150,000
7 days ago
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Sales Coordinator / Supply Chain Administrator - ID: 693479

PERSOL

Bayan Lepas
On-site
MYR 100,000 - 150,000
7 days ago
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Project Coordinator / Technical Coordinator

Metrio Group

Seberang Perai
On-site
MYR 60,000 - 80,000
7 days ago
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Environment Health & Safety Manager

Asta Chemicals

Seberang Perai
On-site
MYR 45,000 - 60,000
Today
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Junior Project Coordinator

Ultimate Closer Sdn Bhd

Puchong
On-site
MYR 100,000 - 150,000
Today
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ERP & Systems Coordinator

FY Group (Ayamadu)

Ipoh
On-site
MYR 100,000 - 150,000
Today
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Sales Coordinator

The Wine Hub

Kuala Lumpur
On-site
MYR 100,000 - 150,000
Yesterday
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Project Coordinator (SAP Payroll & Time)

Assistnow

Kuala Selangor
Hybrid
MYR 90,000 - 120,000
Yesterday
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Senior E-Commerce Business Partner

Vtalent Business

Puchong
On-site
MYR 200,000 - 250,000
2 days ago
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Similar jobs:

Safety Coordinator jobs
Front Office Lead & Security Coordinator
JLL
Kuala Lumpur
On-site
MYR 100,000 - 150,000
Full time
Yesterday
Be an early applicant

Job summary

A leading facility management firm in Kuala Lumpur is seeking a Front Office Lead cum Security Coordinator to oversee front office operations and ensure robust security protocols. The role involves leading a team of receptionists, managing customer relations, and directing mailroom operations. Candidates should possess a diploma in Business Administration and have 4-6 years of relevant experience, with strong leadership and customer service skills. This position offers professional growth opportunities within Malaysia's dynamic commercial environment.

Benefits

Career development opportunities
Professional growth within facilities management

Qualifications

  • Four to six years of experience in front office operations or security coordination.
  • Two years in supervisory roles within Malaysian commercial office environments.
  • Fluency in English and Bahasa Malaysia; proficiency in Chinese dialects is an advantage.

Responsibilities

  • Lead and supervise a team of receptionists for efficient office operations.
  • Oversee all customer-facing interactions and ensure service excellence.
  • Direct mailroom operations and manage comprehensive security protocols.

Skills

Leadership
Customer Service Excellence
Problem-solving

Education

Diploma in Business Administration or related field

Tools

Visitor management software
Microsoft Office Suite
Job description
Front Office Lead cum Security Coordinator Job Description

Position: Front Office Lead cum Security Coordinator
Reports to: Assistant Facilities Manager
Location: Malaysia

Position Overview

The Front Office Lead cum Security Coordinator leads a team of two receptionists while overseeing comprehensive security operations, customer relations, and mailroom services for the office facility. This role combines team leadership with dual operational responsibilities, ensuring exceptional visitor experience, robust security protocols, and efficient mail and package management services.

Key Responsibilities

Team Leadership and Supervision Lead, supervise, and develop a team of two receptionists, providing daily guidance, performance coaching, and professional development opportunities. Create work schedules ensuring adequate front desk coverage during all business hours and coordinate staff coverage for breaks and absences. Conduct regular team meetings, performance reviews, and skills assessments to maintain high service standards. Foster a collaborative team environment focused on customer service excellence and continuous improvement.

Customer Relations Management Oversee all customer-facing interactions ensuring professional, courteous, and efficient service for visitors, clients, and employees. Develop and implement customer service standards and protocols for consistent service delivery. Handle escalated customer service issues and complex visitor requests requiring senior attention. Monitor customer satisfaction through feedback collection and implement improvement initiatives based on client input and management direction.

Front Office Operations Oversight Supervise visitor registration processes, meeting room coordination, and client hospitality services delivered by the reception team. Ensure accurate maintenance of visitor logs, appointment scheduling, and communication with internal departments. Oversee phone system management, call routing, and message handling protocols. Coordinate special event support and VIP visitor arrangements requiring enhanced service levels.

Mailroom Operations and Management Direct comprehensive mailroom operations including incoming and outgoing mail processing, package delivery coordination, and courier service management. Supervise mail sorting, distribution schedules, and internal delivery systems. Coordinate with external postal services and courier companies to ensure timely and secure package handling. Maintain accurate records of registered mail, packages, and delivery confirmations.

Security Coordination and Protocol Management Implement and monitor building security protocols including access control systems, visitor screening procedures, and perimeter security measures. Oversee CCTV surveillance operations and coordinate with building security personnel on daily security activities. Manage security incident reporting, investigation coordination, and communication with relevant authorities when required. Ensure compliance with Malaysian security regulations and company security policies.

Emergency Response and Safety Coordination Develop and maintain comprehensive emergency response procedures including fire evacuation plans, medical emergency protocols, and security threat responses. Conduct regular emergency drills with reception team and coordinate with building management on evacuation procedures. Serve as primary emergency response coordinator during business hours and maintain direct communication with Assistant Facilities Manager during critical incidents.

Technology and Systems Administration Oversee operation and maintenance of front desk technology including visitor management systems, access control platforms, phone systems, and mail tracking software. Coordinate with IT support for system troubleshooting and ensure all technology platforms function effectively. Train reception team on system updates and new technology implementations affecting front office operations.

Administrative Support and Reporting Prepare daily operational reports including visitor statistics, mail volume data, and security incident summaries. Maintain accurate records of customer service metrics, team performance indicators, and operational efficiency measures. Support budget planning for front office operations and coordinate procurement of office supplies and reception area materials.

Required Qualifications

Diploma in Business Administration, Customer Service Management, Security Management, or related field. Minimum four to six years of experience in front office operations, customer service, or security coordination with at least two years in supervisory roles within Malaysian commercial office environments. Proven track record of managing reception teams and delivering exceptional customer service standards.

Leadership and Management Experience

Strong leadership capabilities with demonstrated experience supervising customer service teams in multicultural Malaysian workplace environments. Excellent coaching and development skills with ability to build high-performing reception teams. Experience managing daily operations while maintaining strategic oversight of multiple service areas simultaneously.

Customer Service Excellence

Exceptional interpersonal and communication skills with ability to interact professionally with diverse clientele including senior executives, international visitors, and government officials. Strong problem-solving abilities with experience handling challenging customer situations and service recovery initiatives. Understanding of Malaysian business etiquette and hospitality expectations in professional office settings.

Technical and Operational Skills

Fluency in English and Bahasa Malaysia; proficiency in Chinese dialects highly advantageous for diverse customer interactions. Advanced proficiency in visitor management software, mail tracking systems, access control platforms, and Microsoft Office Suite. Experience with multi-line phone systems, CCTV operations, and digital reception platforms.

Security and Safety Qualifications

Understanding of Malaysian security regulations, building access control requirements, and emergency response protocols. Security industry certification or relevant training preferred. First Aid and CPR certification highly desirable. Experience with incident reporting procedures and crisis communication management.

Additional Requirements

Valid Malaysian identification with ability to work flexible schedules including occasional evenings or weekends for special events. Physical capability to respond to emergencies and oversee mailroom operations. Professional appearance and demeanor appropriate for high-profile client interactions and team leadership responsibilities.

Career Development Opportunity

This role offers significant professional growth within facilities management and operations leadership, providing comprehensive experience in team management, customer service excellence, security coordination, and operational efficiency in Malaysia's dynamic commercial office environment.

Location

On-site – Kuala Lumpur, Malaysia

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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