Customer Service jobs in Großbritannien

Company: Apprico IT Services Limited

Full Address: Unit S9, Twistleton Court, Priory Hill, Dartford, Kent, DA1 2EN

Weekly Hours Worked: Monday to Friday, 09:00-17:30 – 37.5 hours

Salary: £8.00 per hour not including lunches

Contact Information:
Please reach out via email at NathanielHamilton@bbp.com or call 0113 3500 333

About the Company:

Apprico is a dynamic and growing IT Managed Service Provider (MSP) based in London and Kent, providing IT support and services to businesses across a wide range of sectors. Our team is passionate about delivering exceptional support to our clients, and we are looking to expand our team with a motivated IT Support Technician.

Job Description:

Estio Training is thrilled to offer a new opportunity for an IT Support Technician Apprentice with Apprico, an IT Managed Service Provider based in Dartford, Kent.

Role Summary:

As an IT Support Technician, you will play a key role in supporting our clients with their IT systems, ensuring high-quality service delivery and troubleshooting any technical issues. This is an excellent opportunity for someone looking to start their career in IT, with plenty of opportunities for growth and development in the field of IT support and managed services.

Key Responsibilities:

• Provide 1st level IT support for clients via phone, email, and remote desktop tools.
• Assist with troubleshooting hardware and software issues on Windows and macOS systems.
• Install, configure, and support various IT systems, including hardware and software.
• Work on the ticketing system, logging and managing service requests and incidents.
• Monitor and maintain client systems to ensure optimal performance, security, and compliance.
• Assist with the setup and maintenance of user accounts, access rights, licenses, and email systems.
• Perform network administration tasks, including DNS, DHCP, VPN, and printer setup.
• Assist with printer installations, setup, and upgrades.
• Maintain excellent customer service standards, ensuring client satisfaction.

Qualifications:

• Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.

Skills Required:

• Basic understanding of IT hardware and software (desktops, laptops, printers, etc.).
• Familiarity with Microsoft Windows and Office 365.
• The ability to explain technical issues to non-technical users.

Personal Qualities:

• Self-starter, motivated, punctual, ambitious.
• A willingness to learn new technologies and take on additional responsibilities.
• A positive, proactive attitude and a strong team player.
• Strong problem-solving abilities and a keen interest in IT support.

Future Prospects:

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

For more information, or to apply, please contact us at Hello@estio.co.uk or call 0113 3500 333.
We look forward to hearing from you!

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship, learners receive coaching, help, and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services, and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintain system performance.
• Maintain regulatory, legal, and professional standards.
• Support the information systems needs for your business.