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Complaints Handler
Résumé du poste
A financial services company in Hinckley is seeking a motivated Complaints Handler to manage overdue accounts and enhance cash collections. This role requires at least two years of customer service experience, exceptional communication, and negotiation skills. As a complaints handler, you will directly engage with clients, handle payment issues, and ensure detailed record maintenance. Join a driven team in ensuring financial health and achieving collection targets.
Qualifications
- At least two years of experience in customer service or account collection.
- Dynamic individual with a knack for communication.
- Exceptional negotiation skills.
Responsabilités
- Engage with clients about their overdue accounts.
- Address payment and service queries, mainly over the phone.
- Deliver 'Super Service' in every interaction.
Connaissances
Job Start Date : ASAP
5 days a week in office
23k – 24k
Based in Hinckley
Are you a dynamic individual with a knack for communication and a passion for problem-solving? We are looking for a motivated Complaints Handler to join our client’s head office in Hinckley.
You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation.
- A bright, confident, and positive individual who thrives in a fast-paced environment
- At least two years of experience in customer service or account collection
- Exceptional negotiation skills and a pragmatic approach to problem-solving
- Engage with clients about their overdue accounts
- Address payment and service queries, mainly over the phone
- Deliver “Super Service” in every interaction, maintaining detailed records
- Process debit / credit card payments efficiently
- Collaborate with the team to streamline client accounts and internal processes
- Handle account adjustments and provide comprehensive case histories when necessary
- Meet and exceed cash collection and outbound call targets
- Ensure timely and accurate completion of credit control tasks
- Maintain high levels of attendance and punctuality
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.