puestos en Ugc en Francia

At Skeepers, our ambition is to connect brands and consumers worldwide through authentic UGC experiences. How? By providing consumers with engaging shopping experiences through a suite of UGC solutions.

Join a team of over 400 employees, where international ambition enriches our company culture. You will be part of a rapidly growing scale-up, offering the opportunity to take on diverse responsibilities and build your career growth prospects. Each team member contributes to Skeepers' growth so that we can all grow together. We trust our employees—get involved in our projects and help drive Skeepers' innovation.

Context and Team

The Customer Success team is almost complete. Following the integration of the latest Skeepers solutions, we have implemented a new organization on the portfolio to help us achieve our targets. Their goal is to help our clients get the best results thanks to our solution while effectively improving the number of renewals and upsells. You’ll have a portfolio of around 35 clients which equals more than a million of ARR to renew, upsell and cross-sell.

Your Manager

You will join a team of 30 people, managed by Alix, Gwenaelle and Clément, in the Client’s department. They joined Skeepers to develop CSM Department and ensure that the company remains customer-centric. Working in the CSM Team means that you are someone with strong soft skills such as empathy and solution-solving mindset. Teamwork and resilience are core values of the team.

Your Responsibilities

1. Manage the Implementation of Client Portfolio Solutions
2. Handle daily management of your client portfolio, assisting clients with all their needs (follow-up meetings, email correspondence, strategic discussions, etc.).
3. Monitor and Analyze Performance
4. Conduct Business Review, to align again on objectives, show KPIs, discuss them and define the next months of relations and priority.
5. Adopt a Consultative Approach
6. Be the voice of the customer
7. Share product feedback with different teams and escalate topics that are blocked if needed.
8. Commit to Continuous Learning

We are looking for a profile with a first experience as a CSM or at least in a client-facing role who can support the team in daily tasks and bring their experience in Martech SaaS solutions.

1. You have experience in a SaaS company in a sector similar to Skeepers (SaaS, digital marketing, software publishing, subscription and service management).
2. You are proficient in Salesforce and Planhat and know how to deal with a portfolio of several clients.
3. Ideally, you have already worked in a company that offers multiple solutions.
4. You are familiar with a digital work environment and are an English speaker; navigating tech and marketing jargon will be no problem for you.

Our Recruitment Process

1. A first interview with Chloé, Talent Acquisition Partner, to discuss your application and motivations.
2. A virtual interview with the Manager to talk about your background and experiences.
3. A practical case to be presented in a team interview to test collaboration skills and job suitability.
4. A final discussion with Abigail, Skeepers' CCO, to talk about Skeepers' overall vision and finalize the hiring process.