Jobs in Saint Bruno, Canada

Résumé du poste

A leading telecom provider is seeking a Retention Specialist for a remote position that emphasizes excellent customer service and loyalty building. The role involves managing customer requests to downgrade or disconnect services, maximizing retention opportunities, and resolving inquiries effectively. Ideal candidates have strong communication skills, negotiation experience, and a high school diploma. The position offers flexibility, a supportive work culture, and attractive compensation in a dynamic environment.

Prestations

Qualifications

• Minimum 1 year of experience in a similar role.
• Experience in a call center environment preferred.
• Proven customer service and first call resolution skills.

Responsabilités

• Handle requests to downgrade or disconnect services.
• Resolve customer issues through effective communication.
• Call customers to maximize retention and sales opportunities.