Electric jobs in Canada

Customer Technical Service Lead – Electric Transit Vehicles (Toronto). Location: Toronto, ON, CA.

Position Type: Professional.

Take part in the electrification of transportation by joining the team as a Customer Support Manager – Toronto. You will provide technical guidance, commercial support, and ongoing assistance to internal and external customers to ensure satisfaction with vehicle performance, with a strong focus on electric and hybrid platforms. Build and maintain strong relationships at all levels within customer organizations and act as a key liaison between customers and Nova Bus’s technical teams, ensuring clear communication, timely issue resolution, and a high level of customer confidence in the products.

• Support the Market Quality Report (MQR) process to address repeat failures and control warranty costs by issuing comprehensive reports and evaluating failure data
• Oversee activities of Service Technicians, including troubleshooting, parts ordering, and part replacement on Nova Bus vehicles
• Investigate root causes and develop countermeasures for recurring issues
• Support fleet-wide campaign activities for Nova Bus vehicles
• Frequent travel to local customers and company facilities; occasional travel to suppliers and factory
• Visit customer and company garages regularly to work with local teams and ensure required technical resources are available for field repairs
• Find viable commercial and technical solutions to ensure client satisfaction
• Act as the primary liaison with Nova Bus internal teams to resolve customer issues quickly and efficiently
• Safeguard organizational and personal information confidentially
• Respect and enforce company policies, processes, and core values
• Foster teamwork and promote clear communication
• Develop both personal and professional skills continuously

• Competitive salary and benefits package
• Generous vacation policy, insurance, and group RRSP plan
• The opportunity to work on large-scale, high-impact projects
• A meaningful role contributing to sustainable transportation
• A collaborative, innovative, and future-focused team
• Salary range: $90,000.00 - $115,000.00 per year
• Actual placement within the compensation range may vary based on experience and skills. Annual bonus based on performance and eligibility. Benefits subject to eligibility: medical, dental, disability, life insurance, paid time off, RRSP with company match, employee and family assistance program
• This is a future vacancy and retirement

• 5 to 10 years of hands-on technical experience in the commercial automotive or commercial vehicle industry (experience with electric or hybrid buses strongly preferred)
• Preferred but not mandatory: Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering, or Systems Engineering; relevant technical experience also considered
• Experience working with Nova Bus vehicles or other heavy-duty transit fleets is a strong asset
• Experience supporting customers in the field, dealing with technical issues, warranty cases, and service campaigns
• Ability to speak, read, and write English fluently; bilingual in French is an asset
• Knowledge of commercial electric vehicles and vehicle system communications (CAN bus, J1939, diagnostic tools, Vector datalogger, CAN bus analysis)
• Familiarity with EV propulsion/battery systems is an asset
• Understanding of Nova Bus electric and hybrid vehicle platforms, including high-voltage systems and drivetrain components
• Strong analytical skills with the ability to interpret performance data and failure trends
• Proficient with Microsoft 365 Apps

For an overview of all the career opportunities we offer, visit www.novabus.com.

Nova Bus, a member of the Volvo Group, welcomes you as you are. We embrace diversity and are committed to fostering an inclusive and respectful workplace environment for everyone.

We thank all applicants for their interest in joining Nova Bus. Only those selected for an interview will be contacted.

Nova Bus is one of North America’s leading providers of sustainable public transit solutions, with over 900 employees across two plants in Quebec. Join our team and contribute to the electrification of transportation.

Nova Bus is part of the Volvo Group. Our mission is to drive the transition to sustainable and safe transport, mobility, and infrastructure solutions toward a net-zero society. We are a global organization that supports growth, teamwork, and continuous learning.