October 11, 2024
Customer Service Supervisor
Job Summary
Reporting to the Customer Service and Transportation Manager, the Customer Service Supervisor will lead a small team of Customer Service Coordinators (CSCs) centered on managing B2B customer accounts. This role requires a proactive, confident leader with strong problem-solving skills, the ability to handle escalated customer issues, and the willingness to push back when necessary. The ideal candidate thrives in high-pressure situations, excels at communicating challenging information, and maintains professionalism.
Key Responsibilities:
Required Qualifications:
Core competencies required:
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