Customer Service jobs in Canada

Business Line: Shared Services

Hours Per Week: 35 (Full-Time)

Location: Edmonton, Alberta, 5 days in office. (Find an Office)

Job Duration: Full-Time, Permanent

About the Role

We're looking for an experienced Office Administrator / Receptionist for our office located in Edmonton, Alberta. This position will play a vital role in the customer service and organizational strength of our business. The Office Administrator will provide administrative support, greet and direct visitors, and answer calls and emails. Qualified candidates will have impeccable verbal and written communication skills, a strong ability to multitask, and a friendly demeanor. Please note that this role is required to be in the office 5 days a week.

What You’ll Do

• Greet visitors and direct them to the appropriate offices
• Schedule meetings based on staff and room availability
• Perform clerical duties including filing, answering phone calls, answering emails and preparing documents
• Check invoices and orders to reduce errors
• Copy, scan and organize office documents
• Provide administrative support to the operations team
• Provide additional support to the office mailroom

What You Bring

• Typically, more than two years of work experience in an office administration position
• Passion for customer service, drive to deliver a world-class customer experience
• Exceptional verbal and written communication skills with the ability to successfully interact with a variety of people and function well both in a remote team environment
• Proven experience working in a demanding, fast-paced environment, while making customer service a priority
• Strong organizational and time management skills
• Ability to work collaboratively with, in person and virtually

Who We Are

NFP is a leading insurance brokerage that provides property and casualty, group benefits, retirement and individual solutions through our licensed subsidiaries and affiliates.

What’s In It For You

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind
• Annual bonus plan for all employees
• Matching RRSP plan of 5% of salary
• Referral Commission Plan
• Generous benefits plan including Health Care Spending Account starting on the first day of employment
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
• Reimbursement of license fees and professional membership dues
• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.

Accommodations are available on request for candidates taking part in all aspects of the selection process.