Customer Experience ofertas em Brasil

Design and Development: Create and implement solutions on the Salesforce Service Cloud platform, including custom applications, integrations, and enhancements to meet business requirements.

Customization and Configuration: Customize Salesforce Service Cloud features such as case management, service console, and knowledge base. Configure workflows, process builders, and other automation tools to optimize service processes.

Integration: Develop and maintain integrations between Salesforce and other systems using APIs, middleware, and other integration tools to ensure seamless data flow and process efficiency.

Technical Leadership: Provide technical guidance and mentorship to junior developers and collaborate with cross-functional teams to ensure best practices in coding and design are followed.

Troubleshooting and Support: Identify and resolve technical issues, perform root cause analysis, and provide ongoing support to ensure the stability and performance of the Service Cloud environment.

Documentation: Maintain comprehensive documentation of the system architecture, design decisions, and code to facilitate knowledge sharing and future development efforts.

Quality Assurance: Conduct code reviews, unit testing, and participate in system testing to ensure high-quality deliverables that meet business and technical requirements.

Continuous Improvement: Stay updated with the latest Salesforce releases and features, and recommend improvements to existing processes and solutions to enhance service delivery.

• Technical Expertise: Proficiency in Salesforce Service Cloud features and functionalities, including case management, service console, and knowledge base. Strong skills in Apex, Visualforce, Lightning Components, and Salesforce APIs.
• Problem-Solving Skills: Ability to analyze complex business requirements and translate them into effective technical solutions. Strong troubleshooting skills to identify and resolve issues efficiently.
• Integration Skills: Experience with integrating Salesforce with other systems using REST/SOAP APIs, middleware, and data migration tools. Understanding of data modeling and management within Salesforce.
• Project Management: Ability to manage multiple projects and tasks simultaneously, prioritize effectively, and deliver solutions on time. Experience with Agile methodologies is often beneficial.
• Communication Skills: Strong verbal and written communication skills to interact with stakeholders, gather requirements, and document technical specifications. Ability to explain complex technical concepts to non-technical audiences.
• Leadership and Mentorship: Capability to lead technical teams, provide guidance to junior developers, and foster a collaborative team environment. Experience in conducting code reviews and ensuring adherence to best practices.
• Adaptability and Continuous Learning: Willingness to stay updated with the latest Salesforce releases, features, and industry trends. Ability to quickly adapt to new tools and technologies.
• Customer Focus: Understanding of customer service processes and the ability to design solutions that enhance customer experience and satisfaction.

• Strong Experience on Service Cloud

• Not specified