Customer Success ofertas em United States

Are you passionate about building strong customer relationships and helping clients achieve their goals? A-Teamwork is looking for an experienced CSM Manager to lead our Customer Success team!

As our CSM Manager, you’ll be responsible for overseeing and supporting a team of Customer Success Managers, ensuring our clients receive the best possible service and solutions. We need someone who’s skilled in customer relationship management, has a proactive approach to problem-solving, and can drive our team’s success. If you’re a natural leader with a customer-first mindset, we’d love to meet you!

1. Lead, mentor, and manage a team of Customer Success Managers.
2. Develop strategies to maximize customer satisfaction and retention.
3. Act as the main point of contact for escalated client issues, ensuring quick and effective resolutions.
4. Analyze client feedback and data to identify trends and improvement areas.
5. Work cross-functionally with other departments to enhance the customer experience.

1. Proven experience in a Customer Success or Account Management role, with at least 2 years in a leadership position.
2. Excellent communication and interpersonal skills.
3. Strong analytical skills to interpret client data and drive decision-making.
4. Ability to manage customer expectations and provide proactive solutions.
5. Familiarity with CRM tools and customer success metrics.

1. A collaborative, dynamic team environment.
2. Growth opportunities and career development.
3. 100% Remote job. Work from the comfort of your home!
4. 13 PTO + Vacations.

Tipo de puesto: Tiempo completo

Sueldo: A partir de $750.000,00 al mes

Idioma: professional English? (Obligatorio)