Renewals Manager

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Job Category: Customer Success

Job Details:

About Salesforce:
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Position: Salesforce Associate Renewal Manager

Responsibilities:

• Develop and execute win/win negotiation strategies for small account contract renewals that maximize contract value while protecting and enhancing customer trust.
• Own and manage the renewals process in collaboration with the account teams.
• Collaborate with internal resources such as Customer Success, Account Executives, and Sales Operations to ensure successful renewals.
• Identify customer requirements, uncover roadblocks, and manage the renewal to completion.
• Communicate risk clearly and take steps to mitigate.
• Accurately maintain and forecast a rolling 90-day forecast of renewals in your territory.

Required Skills/Experience:

• 2+ years of demonstrated success in a Sales, Operations, or Account Management capacity with a focus on negotiating contracts.
• Possess negotiation skills that allow for value-based contract negotiations with customer billing contacts.
• Strong process management and ability to manage a high volume of transactions and tasks. Customer management experience.

Desired Skills/Experience:

• Knowledge of salesforce.com product and platform features, capabilities, and best use.
• Experience with an enterprise CRM or customer service application. Experience with salesforce.com is a significant plus.
• Ability to manage transactions through every stage.

Leadership Qualities:

• PASSION: Passionate about Customer Success.
• BEGINNER'S MIND: Always learning, approaches each interaction with an open mind, great listener and hands-on.
• URGENCY: Ability to move fast and drive business value and results.
• OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart.
• TRUST: Trust the company's core values.
• ADAPTABLE: Excels in high levels of uncertainty and change.

About Salesforce:
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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Posting Statement:
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.