Geoscience Software Customer Success Manager

Grade Level (for internal use):

S&P Global Commodity Insights

The Role: Geoscience Software Customer Success Manager

The Team:

You will be part of the Global Software Customer Success team of S&P Global Commodities Insights. The team helps clients to navigate between sales, product management, customer IT infrastructure and their S&P Global services. We use our expertise to demonstrate the value of our products and market intelligence using integrated workflows.

The Impact:

The Geoscience Software Customer Success Manager will provide support for S&P Global geoscience products, specifically Kingdom (seismic and geological interpretation software) via phone, email inquiries and client-facing training sessions. This person will provide help in troubleshooting technical issues and demonstrate the value of the software in collaboration with our data and information. They will work with product management and sustaining engineers to develop processes or product enhancements to address client needs.

What’s in it for you:

• Work with the latest technology in geology and geophysical interpretation and in analytical tools with focus in the upstream business.
• Opportunity to participate in product design and development.
• Work in a highly collaborative and passionate team environment
• Develop your skills for creation and delivery of trainings and high-level workflows
• Collaborate with a diverse group of colleagues in a dynamic environment.

Responsibilities:

• Proactively/reactively provide customer training via on-site visits, WebEx, phone or email to incorporate Kingdom into their workflow and drive customer satisfaction and retention.
• Troubleshoot client issues to determine root cause and provide a reasonable resolution.
• Create and deliver complex workflows in a straightforward and clear manner.
• Provide detailed information for “critical” issues to escalation teams.
• Submit enhancement requests on the client’s behalf if the desired functionality does not currently exist in the software.
• Maintain healthy relationships with sustaining engineers, product management, and development.

What We’re Looking For:

Knowledge and Skills:

• Able to work as part of a team or independently with moderate supervision.
• Excellent organizational, time and project management skills. Ability to handle multiple projects and priorities in a professional and timely manner.
• Must be articulate, patient, professional, and have strong interpersonal skills.
• Must have strong analytical and problem-solving skills.
• Able to quickly learn new software and interfaces.
• Can work within cross-functional teams, running client specific projects related to geological/geophysical data.
• Previous experience working with geoscience software is desirable.
• Excellent written, verbal, and presentation skills in English and Portuguese are a must. Additional languages are an advantage.

Education & Experience (candidates with experience in one, or more, of the following):

• Bachelor’s degree in Geology, Geophysics or earth science degree. Master's is a plus.
• 5 years’ experience in the E&P industry.
• Experience in troubleshooting technical issues.
• Experience with Kingdom or another geophysical interpretation software.
• Knowledge of Windows operating systems, networking, and internet functionality. Experience using or managing databases (SQL Server, Oracle, or another relational database), Cloud, API, Map Services, BI tools is a plus.

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf