Customer Experience jobs in United Kingdom
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Luxury Travel Consultant & Customer Experience
Job summary
A leading travel services provider is seeking a Travel Experience Specialist (Luxury & Leisure) to provide exceptional support for clients planning and managing their travel experiences. This fully remote position focuses on ensuring high-quality service, effective communication, and attention to detail. The ideal candidate should have strong customer service skills and a passion for travel. Joining this forward-thinking team allows for professional development opportunities and a culture that values collaboration and support.
Benefits
Qualifications
- Strong communication and interpersonal skills are essential.
- Prior customer service experience, particularly in travel or hospitality, is preferred.
- Ability to work independently and manage tasks in a remote setting.
- Must possess attention to detail and organizational skills.
- Comfortable using various digital tools necessary for booking and communication.
Responsibilities
- Provide customer support via phone, email, and messaging.
- Assist clients with travel reservations and special requests.
- Communicate important travel details to clients.
- Monitor bookings for accuracy and client satisfaction.
- Resolve client inquiries with a solutions-focused approach.
- Maintain organized records and internal systems.
Skills
Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.
You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.
- Provide responsive and professional customer support via phone, email, and online messaging
- Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
- Communicate essential travel details, documentation requirements, and agency guidelines
- Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
- Resolve client questions or concerns with care and a solutions-focused mindset
- Maintain organized records and update internal systems as needed
- Strong communication and interpersonal skills
- Customer service experience in travel, hospitality, or a related field preferred
- Ability to work independently in a remote environment
- High level of organization and attention to detail
- Comfortable using digital tools, booking platforms, and communication software
- Passion for travel and creating positive client experiences
- Fully remote position (work from anywhere within approved locations)
- Career development and advancement opportunities
- Travel-related perks and industry discounts
- Collaborative and supportive team culture with training provided
Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.