It Support Engineer jobs in United Arab Emirates

POSITION OVERVIEW
The Application Engineer increases sales through customer value creation by ensuring the product performs best in a given application, including the pre-sales process.
Application Engineer is responsible for the effective and efficient work planning for Capital Equipment and hydraulics orders and technical / commercial support to the sales departments. Is responsible for providing excellent customer service after the sale of our products and installations and plays a crucial role in building and maintaining long-lasting relationships with our customers by providing process- technical support.
Key focuses include pre-sales tasks, technical work-preparation tasks and technical support.

MAIN RESPONSIBILITIES

Support Sales and customers in defining the best possible product selection and system solution for their operation (pre-sales phase); creating Trailer Win concepts, offer drawings (AutoCad, SolidWorks, Autodesk Inventor etc.), SEBIS codes;

Manage technical work-preparations of sold transport solutions, including designs, project folders, proper creation of the technical documentation and quality level;

Operate internal help desk to answer queries from Sales/customers/product managers/product specialists on technical issues;

Handle warranty claims and ensure prompt and effective resolution

Provide technical and commercial support to Sales team;

Study the operation and product to make informed recommendations for operational, system or product-related improvements;

Provide input to R&D engineering for continuous product improvement and year model upgrades;

Proactively communicate with customers about product updates, new features, and potential improve

Ensure evaluation and integration of customer feedback;

Provide all necessary product information that may be required in support of sales;

Responsible for management of various documentation materials, such as construction guidelines, project files and technical manuals;

Define and execute trainings for trainers, product managers and customers (country & dealer level) on site and by remote sessions;

Handle and resolve all incoming technical warranty cases from our subsidiaries, dealers and direct customers in the warranty database within the given time parameters.

Manage warranties according to Hyva s guidelines and principles

These tasks should be completed using Hyva's global processes and technologies

Ensure that local technical help is provided.

Willing to travel

QUALIFICATIONS

• Bachelor s degree or higher
• 1-3 years of relevant experience
• Good knowledge in Capital Equipment products, including cranes, hook loaders, tippers and similar
• Very Good in Microsoft office, AutoCad (2d design) and SolidWorks (3d design),
• Customer-focused with problem-solving abilities.
• Strong product mindset by demonstrating learn-fast approach, problem-solving, great communication skills, and empathy.
• Strong organisational and problem-solving skills
• Ability to work independently and collaborate effectively in an international environment.
• A team player with proven ability to validate solutions and deliver features from inception to delivery
• Strong tactical execution with the ability to handle multiple projects simultaneously
• Championing, creating, and delivering value via incentive-based adoption strategies for features and capabilities
• English excellent written and verbal communication skills

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