Roles and Responsibilities
A Security Officer is responsible for maintaining safety and security within a designated area, such as a building, premises, event, or public space. Their role is to ensure the protection of people, property, and assets, as well as to prevent and respond to potential security threats or emergencies. Below is a breakdown of the key skills and responsibilities for a Security Officer:
Key Skills:
Surveillance and Monitoring:
- Proficiency in using surveillance equipment like CCTV cameras, alarm systems, and other monitoring tools.
- Ability to spot suspicious activity through observation and report it promptly.
- Monitoring entrances and exits, ensuring authorized access only.
Security Procedures and Protocols:
- Understanding and implementing security protocols, including emergency procedures, fire safety plans, and evacuation routes.
- Knowledge of security risk assessments and methods to minimize vulnerabilities.
- Awareness of and adherence to laws related to security operations.
Communication Skills:
- Strong verbal and written communication skills to relay information clearly to team members, clients, or authorities.
- Ability to remain calm and professional while communicating during high-pressure situations.
- Effective interpersonal skills for dealing with people of all backgrounds.
Conflict Resolution and De-escalation:
- Ability to manage potentially volatile situations without escalating conflicts.
- Skills in de-escalating confrontations and resolving disputes calmly and effectively.
- Diffusing aggression in a peaceful and controlled manner, especially when dealing with difficult individuals.
Patrolling and Site Inspections:
- Regular patrolling of designated areas to deter crime, spot hazards, and identify any potential security risks.
- Conducting site inspections to check for security breaches, damage, or unusual activity.
- Ensuring that buildings, gates, or fences are secure.
Physical Fitness:
- Maintaining good physical fitness to respond to emergencies and be active during patrols.
- Ability to handle physical confrontations, including restraining individuals if necessary (using appropriate techniques).
- Ability to perform physically demanding tasks, such as standing for long periods or moving equipment.
Emergency Response:
- Knowledge of emergency procedures, such as first aid, CPR, and fire safety.
- Ability to act quickly and decisively in case of an emergency, such as an intruder, fire, medical emergency, or other critical situations.
- Understanding of how to cooperate with emergency responders (police, fire departments, or medical teams).
Technology Proficiency:
- Familiarity with security systems (alarm, surveillance cameras, access control systems, etc.) and the ability to operate them.
- Use of security reporting and incident management software.
Desired Candidate Profile
As a Security Officer, you will secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. You will prevent losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers while adhering to hotel policies and procedures. Your key responsibilities will include:
- Patrol the hotel on a regular basis ensuring fire walks take place and are recorded.
- Monitor security feeds and conduct daily physical hazard inspections.
- Respond to accidents and assist guests/employees during emergency situations.
- Defuse guest disturbances and escort individuals from the property if necessary.
- Complete required shift reports and maintain confidentiality of all loss prevention documents.
- Conduct investigations, gather evidence, and facilitate interviews with relevant parties.
Ideally, you'll have a minimum of 2 years’ experience in a similar role in a four or five-star hotel or comparable industry, the ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills, along with being quality-oriented with a focus on details, high performance standards, the ability to multi-task & meet deadlines, and technical proficiency in related software.