Field Service Engineer jobs in United Arab Emirates

Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.

About Eaton

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

We are seeking experienced DC Installation & Commissioning Senior Field Service Engineer (PQ) to join our team in Dubai.

What You'll Do

To act as a Field Service Engineer (FSE) within local Country Service Unit, Cluster Service and EMEA level if required, mainly working in large data center projects. Provide a first-class service for the Eaton installed base products to ensure maximum customer satisfaction and loyalty. Responsible for installation, commissioning, fault finding and repairs. Offer support to the extended EMEA Service community through high-level technical knowledge and experience in the field.

The Key Responsibilities

• Responsible for overseeing Data centre commissioning, on behalf of Eaton Field Service in local service unit & as well as within the cluster or it EMEA level, if required.
• Provide the highest level of technical expertise in all Hyperscale commissioning activities.
• Support and train Local Field Service Engineers in such activities.
• Onboard, coach and mentor new Field Service Engineers that join Eaton.
• Manage key account technical escalations providing support including site visits, to engineers and customers alike, drive escalations to conclusion and provide feedback where necessary.
• Work closely with Project Managers, advising on commissioning considerations and assisting on selection of suitable engineers, carry out site visits as required.
• Assist Project Management Organization with support of high profile clients, providing technical advice and attending site visits as required.
• Maintain direct links with business units (factories) and act as focal point for all technical exchange regarding the commissioning procedures and testing.
• Manage subcontractor teams where required.
• Perform Health & Safety audits of Field Service Engineer and subcontractors ensuring the high standards required by EATON are maintained.
• Any other adhoc duties in line with role.

Qualifications

• Bachelor / Master Electrical Engineering Degree and/or Equivalent Industry experience.
• Installer electrical background.
• +7 years of working with UPS, experience in Data Centers.

Skills

• Three phase electrical installation and commissioning experience essential.
• Working knowledge of industrial communication protocols such as Modbus, SNMP, OPC, DDE, TCP/IP is an advantage.
• Programming of PLC control systems (Power Control, Generator Control, SCADA, or process control) is an advantage.
• Good understanding of switch panels and power distribution.
• Communication skills / Customer Focus / Flexibility / Be able to work together with different cultures / Able to follow instructions.
• High mobility within the hiring cluster and EMEA level, if requested.

What We Offer

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry.
• Work in a company that is committed to Inclusion & Diversity and Sustainability.
• Annual mentoring program, Eaton University, a reward, and recognition system.
• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide.
• Strong, agile and diverse team locally and globally.
• Strong processes and state-of-the-art systems and tools.
• Structured employee development processes, open feedback culture with development plans.
• Detailed induction support and well-structured onboarding.
• Balance your work and life with a hybrid worktime model.

Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities.

Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.