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Application Support Engineer - Insurance Domain
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Job summary
A global leader in workforce solutions is seeking an Application Support Engineer in Sharjah, UAE. In this role, you will provide application support, manage incidents, and collaborate with developers to enhance application performance. The position requires a Bachelor's degree in Computer Science, at least three years of experience in application support, strong SQL knowledge, and familiarity with the insurance domain. Join a dynamic team and contribute to innovative solutions in a thriving environment.
Qualifications
- At least 3 years of hands-on experience in application support or a similar technical role is required.
- Strong knowledge of SQL, PL/SQL, ERP, and Database tools.
- Experience in the Insurance domain.
Responsibilities
- Provide day-to-day application support for internal and external users.
- Manage incident responses and escalations with stakeholders.
- Collaborate with development teams for application improvements.
Skills
Education
Tools
🔷 Join a Global Leader in Workforce Solutions – Net2Source Inc.
🚀 Right Talent. Right Time. Right Place. Right Price.
📍 Operating in 32 countries | 5,500+ Employees
🌐 www.net2source.com | 📧 smriti@net2source.com
Job Title: Application Support Engineer - Insurance Domain
Location: Sharjah, UAE
Type: Full-Time
Visa Status: Visa Provided
- Provide day-to-day application support for internal and external users.
- Manage incident responses and escalations, ensuring timely resolutions and clear communication with stakeholders.
- Troubleshoot and resolve technical issues related to application performance, user access, and functionality.
- Collaborate with development teams to identify and implement solutions for application improvements.
- Monitor application performance and conduct regular health checks.
- Create and maintain documentation for application procedures, troubleshooting steps, and best practices.
- Participate in software upgrades, patches, and migrations as needed.
- Escalate unresolved issues to the development or infrastructure teams as necessary.
- Ensure compliance with IT policies, security, and data protection regulations.
- Provide training and guidance to end-users to optimize application usage.
- Bachelor’s degree in computer science, Information Technology, or a related field is essential.
- At least 3 years of hands‑on experience in application support or a similar technical role is required.
- Strong knowledge of SQL, PL/SQL, ERP, Database tools, Oracle, SQL databases, and server environments.
- Experience in Insurance domain.
- Experience in application monitoring tools and service desks.
- Fair amount of experience in data migration etc.
- Proficiency in English and a second language Arabic is a plus.
Net2Source offers global staffing solutions and enterprise-scale recruitment support.
🏆 Recognized by INC 5000 & SIA
🌍 Global offices: UAE | USA | India | UK | Singapore | Canada | ANZ
🌈 We support inclusive hiring practices in accordance with UAE labor law.
🔗 www.net2source.com/careers | 📧 smriti@net2source.ae
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.