User Experience jobs in United Kingdom

We are seeking a talented and experienced Product Owner to lead the transformation of MyCareersFuture portal into a comprehensive career portal. In this role, you will transform MyCareersFuture into a comprehensive career portal that enhances how individuals navigate their career journeys. Your product-related decisions will directly impact Singaporeans' career development opportunities while meeting government policy and strategic requirements.

Key Skills and Competencies:

• Drive product vision through data-informed roadmaps, balancing quick wins with long-term objectives
• Track and achieve product success through OKRs and meaningful metrics
• Apply global digital trends and career platform best practices to shape product direction
• Transform complex business needs into achievable product milestones
• Demonstrated ability in feature prioritisation and roadmap planning using data-driven decision making
• Strong understanding of product metrics, success indicators, and OKR tracking methodologies

• Deep understanding of Agile methodologies and ceremonies, guiding teams through backlog management and sprint planning effectively
• Experience in facilitating and working directly with cross functional and development teams
• Foster collaboration across multi-disciplinary teams

• Experience in collaborating with UX designers to create intuitive experiences
• Apply behavioural science and nudge principles to enhance user engagements
• Synthesise user research into product decisions into practical feature improvements
• Design and implement effective user-engagement strategies

• Leverage analytics tools (e.g. GA4) to measure and optimise product performance
• Design, create and monitor key product metrics and conversion funnels
• Experience in A/B testing and experimentation to validate product decisions
• Demonstrated ability to use data to support product prioritisation and resource allocation decisions

• Proven ability to manage relationships across multiple stakeholders including internal organisational teams, government agencies, and external partners
• Resolve complex user escalations through Level 2 support resolution
• Strong capability in investigating and resolving sensitive complaints
• Skilled in developing standard operating procedures for issues handling and escalation management
• Demonstrated ability to use customer feedback and complaints to drive product improvements
• Manage crisis communications and time-sensitive escalations with care
• Ability to ensure product alignment with government policy requirements with optimal user experience

Responsibilities:

• Translating complex user needs and government requirements into clear product strategies, having demonstrated this through successful digital product launches
• Leading agile teams through product development cycles, prioritising features and managing backlogs effectively
• Analysing user behaviour data and feedback to make evidence-based product decisions that drive engagement
• Collaborating with stakeholders across government agencies to align product direction with policy requirements
• Breaking down large-scale transformation initiatives into achievable sprint goals and deliverables

Your experience should include:

• Developing product roadmaps that balance user needs, technical constraints, and business objectives
• Creating and refining user stories with clear acceptance criteria
• Conducting user research and usability testing to validate product decisions
• Managing relationships with multiple stakeholders, including development teams, business units, and government partners
• Working with agile methodologies and tools in a digital product environment

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.