Product Manager, Trust & Safety

About the Team

The Trust & Safety team at TikTok is dedicated to building a safe environment for users to discover and create on TikTok, Lemon8, and other ByteDance products. As a product manager on our Trust & Safety team, you will work with cross-functional stakeholders to build safety product features and strategies. You will be working on safety features, technical strategies to improve our trust and safety processes, as well as methods to detect and address risky behaviors and actors in the community. You will also work on project management to deliver major Trust and Safety product changes. Travel between our global offices is expected.

Responsibilities

• Drive complex projects independently, define the safety product roadmap, set success metrics that inform the success of safety efforts, and partner across the organization to develop action plans;
• Focus on mitigating risks associated with photo-text posts while balancing risk coverage and enhancing creator experiences;
• Work closely with data scientists, engineers, operations as well as cross-functional partners, to establish a workflow to critically analyze, prioritize, and drive cross-functional efforts to achieve success;
• Develop a robust workflow for cross-team collaboration, manage large-scale product improvement projects to improve community safety.

Qualifications

Minimum Qualifications

• Bachelor's degree or above, with 3+ years of product management experience in Consumer-Facing mobile or web Internet companies;
• Strong project management and communication skills, able to manage multiple stakeholders in different timezones and influence global cross-functional teams;
• Proven experience designing product solutions based on evidence and expert in utilizing data and research to analyze product designs;
• Hands-on experience identifying and optimizing performance to improve product quality and user experience.

Preferred Qualifications

• Experience in Trust and Safety and understanding the landscape and new policy development and implementation;
• Familiar with agile development methodologies, product management frameworks and algorithms;
• Experience in organizing and coordinating large-scale projects;
• Experience of working with global partners.
• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
• Your resilience and commitment to self-care to manage the emotional demands of the role.