Delivery jobs in Malaysia

As Head of Global Learning Operations, you will shape how training comes to life across markets across Asia, Pacific and Europe, ensuring consistent, high‑quality delivery at scale, while remaining responsive to local realities. You will lead a globally-distributed, market‑embedded team that works close to the business – partnering with markets to define learning roadmaps rooted in local priorities, while ensuring alignment with global direction and core content. You will strengthen ways of working, build delivery capability, and create the conditions for training to be delivered reliably, visibly, and at scale through disciplined operational planning, governance and service excellence.

• Lead and develop a globally distributed, market embedded LearnOps team
• Partner closely with markets to build learning roadmaps that reflect local business priorities while staying anchored to shared global direction and core content
• Translate roadmaps into delivery plans that balance ambition and practical realities
• Ensure delivery of the core People DNA curriculum, and supplemented with local training where needed to meet market realities

• Define and embed global delivery standards
• Enable local adaptation (e.g. language, examples, and delivery approach) while maintaining consistency in standards, core frameworks taught, and learner experience
• Monitor delivery quality across markets, intervene where standards are not met and drive coaching / corrective actions as required
• Feed market execution insights back into planning and feasibility discussions with PeopleDNA curriculum team to improve operability and impact

• Partner with stakeholders in the market to identify, develop, and support PeopleDNA program champions and Associate Trainers in delivering training in line with learning roadmaps
• Build, enable, and sustain a community network of Associate Trainers and Program Champions to support scalable learning delivery across markets

• Own end-to-end learning service delivery readiness across markets – covering scheduling, logistics, facilitator co‑ordination, localisation enablement, delivery tracking and operational follow‑through that is consistent with globally‑defined standards
• Define and monitor LearnOps performance KPIs (e.g. delivery completion, attendance, learning feedback) to derive insights for continuous improvement
• Anticipate and manage execution risks early, aligning stakeholders on mitigation and trade‑offs

• Ensure accurate registration and attendance records are captured and validated following training delivery.
• Ensure smooth, timely handoffs of attendance and registration data, supported by clear standards and timelines, to local People Services for LMS class registration and learning hours record uploads
• Maintain trackers/dashboards that provide visibility into delivery status, attendance, and market performance.
• Ensure disciplined record keeping and transparent reporting

• Partner with the Global Head of Talent and Capability Development and local HRMs to monitor training delivery related costs, within a market owned budget model
• Identify opportunities to improve efficiency, utilisation, and scalability across delivery models.
• Champion a culture of operational discipline, continuous improvement, and sustainable execution.

• Minimum ten years’ experience in a similar role
• Experience applying global learning delivery standards in complex, multi‑country environments
• Strong learner/service mindset
• Leading geographically distributed teams
• Strong stakeholder management across markets and levels
• Establish shared standards and operating rhythms, creating consistency across markets while avoiding over‑centralisation
• Guide the team to partner closely with markets to co‑create roadmaps and execution plans
• Anticipate opportunities and challenges, surfacing trade‑offs early and aligning stakeholders around practical execution
• Digitally savvy; familiar with learning systems/LMS (SuccessFactors a plus) and operational reporting
• Strong analytical capability
• Resourceful and solutions‑driven
• Advanced English proficiency; proficiency in other languages is an advantage
• Comfortable with presenting and public speaking
• Experience with newer technologies like AI or automation is a plus

Bachelor’s degree or recognized certificates in HR, L&D, Psychology, Education, Business or a related field.