User Experience jobs in United Kingdom

• Excellent opportunity to make a real difference in Public Sector
• Pension over 28%. Hybrid. Excellent benefits.

About Our Client

The Government Property Agency is changing the way the Civil Service works and is at the forefront of the Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years.

Beyond the bricks and mortar, the GPA is about providing great workplaces for our people. Through programmes like Hubs, Whitehall Campus and Smarter Working you will be in the vanguard of creating model working environments and promoting flexible working practices.

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Job Description

GPA has moved from "start up to scale up" stage and is reaching the end of its first wave of digital transformation. We have implemented the best in class systems (Microsoft Dynamics 365, ServiceNow, Salesforce, Planon IWMS) & is implementing other systems (JIRA, Confluence, Ardoq and Microsoft 365) The GPA has delivered all of its major digital & data implementation and now requires a period of stabilisation, embedding & consolidation over the next 18 months to drive efficiencies before embarking on the next phase of innovation.

Are you passionate about creating transformative workplace solutions & elevating user experience?

We are looking for an innovative & dynamic SPM to lead on Planon IWMS and ServiceNow CSM platforms development and management. As a key team member you lead the product lifecycle for our IWMS and CSM platform, ensuring the successful development, delivery and testing of solutions, enhancing workplace efficiency and user experience.

Why This Role?

• Make a Lasting Impact: Lead a mission critical role where your decisions and leadership will directly influence the efficiency and satisfaction of thousands of employees and customers.
• High Visibility: Work closely with senior leadership, with the opportunity to showcase your strategic contributions and drive the business forward.
• Innovation-Driven Environment: You will be empowered to introduce cutting-edge ideas and work with the latest technology in IWMS and CSM to stay ahead of the curve.

Product Strategy and Roadmap - Shape the future of Digital Workplace and Smart Buildings

• Define and execute a clear product vision for Planon IWMS and ServiceNow CSM platforms that transform workplace service delivery, customer experience and employee experience.
• Collaborate closely with stakeholders to develop innovative, scalable solutions that align with strategic business goals and drive exceptional user experience.

Product Development and Implementation - Lead End-to-End Product Development

• Own and manage the entire product life-cycle, from ideation and concept through development, launch, and ongoing optimisation. Work cross-functionally with talented engineering, UX/UI, and QA teams to ensure seamless integration and platform excellence.
• Lead the end-to-end product development lifecycle for IWMS and CSM platforms, focusing on systems architecture and design tailored for workplace management covering property, asset, space, facilities and project management.
• Create and maintain a detailed IWMS / CSM platform roadmaps, outlining key milestones and deliverables to enhance workplace efficiency.
• Implement comprehensive testing strategies for the IWMS and CSM platform, ensuring the quality and reliability of all features and functionalities.
• Collaborate with the QA teams to conduct rigorous testing, including functional testing, integration testing, and user acceptance testing.
• Lead iterative development and champion an Agile product approach, ensuring rapid delivery of key features and enhancements.

Drive Customer and User-Centric Product Solutions:

• Partner with business leaders and users to understand their challenges and continuously innovate the platforms to meet the evolving business needs.
• Lead the development of high-value product features that simplify complex tasks, enhance user satisfaction, and maximise return on investment (ROI) for the business.

Strategic Stakeholder Management:

• Act as a key liaison between business units, IT, and external suppliers to ensure platform success.
• Present product strategies, progress, and outcomes to senior leadership and stakeholders with clear insights and measurable success metrics.
• Collaborate with cross-functional teams to define IWMS and CSM platform requirements, ensuring alignment with business goals and the unique needs of integrated workplace management.
• Conduct specialised user research within the context of integrated workplace management to understand user behaviour, needs, and preference to ensure user and product centric development.
• Collaborate with design teams to translate IWMS and CSM user insights into user experience strategies and features, ensuring a seamless and efficient workplace environment.
• Work closely with cross-functional teams to ensure seamless collaboration throughout the IWMS and CSM platform development and testing process.

The Successful Applicant

Essential criteria:

• Track record of successfully delivering large-scale IWMS/CSM platform implementations, optimisations, and ongoing improvements.
• Strategic thinking who can translate business needs into a compelling product vision, always keeping the user experience at the forefront.
• An ability to manage complex projects while keeping a clear focus on the big picture and strategic business outcomes.
• Deep understanding of Planon IWMS, ServiceNow CSM, and how these platforms can be leveraged to create best-in-class workplace and customer experience.
• Proven experience as a Product Manager, with a focus on IWMS and CSM platform development, workplace management.
• Experience championing user-centric and product centric design principles, conducting user research, and translating insights into product features that enhance the user experience.
• Experience in creating and managing product roadmaps, prioritising features, and communicating product plans to internal stakeholders.
• Demonstrated success in collaborating with cross-functional teams including data, integration, development, and project delivery, to achieve product objectives.

• Planon Certified System Administrator or ServiceNow Certified System Administrator
• Experience of Planon System Design, Build, Configuration, Authorisation

Desirable criteria:

• Strong background in user research, user experience, software configuration, and testing within the context of IWMS and CSM systems.
• Strong strategic thinking and the ability to align product initiatives with overall business goals, market trends, and customer needs.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Seeing the Bigger Picture
• Communicating & Influencing
• Changing & Improving

Technical skills

We'll assess you against these technical skills during the selection process:

• Customer Perspective
• Commercial Acumen
• Property Market Knowledge
• Innovation

Strengths

We'll assess you against these strengths during the selection process:

• Influencer
• Problem Solver
• Relationship Builder
• Service Focused

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

What's on Offer

Benefits

Alongside your salary of £54,285 the Government Property Agency contributes over 28% towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 28%+
• Generous annual leave
• An additional £5,000 on attaining CITP accreditation (which is non-pensionable)

Selection process details

This vacancy is using SUCCESS PROFILES (opens in a new window) and will assess your Behaviours, Strengths, Experience and Technical skills.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Sift

The sift is due to take place week commencing 28th April 2025.

Interview

Applicants successful at sift will be invited to interviews which will be virtual.

Interview questions will be a blend of Behaviour, Experience, Strengths and Technical (core skill) questions.

Feedback will only be provided if you attend an interview or assessment.





Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name: Ben McColl at Michael Page