Deputy Head Patient Experience JD (PDF, 304.6KB)

Northern Care Alliance NHS Foundation Trust; Bury; On-site; GBP 37,000 - 45,000; Part time

Job description

Northern Care Alliance NHS Foundation Trust

About
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and are always looking for people who demonstrate our three core values - care, appreciate, and inspire to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities, and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Key Details
Location: Bury
Address: Rochdale Old Road
Town: Bury
Postcode: BL9 7TD
Major / Minor Region: Manchester

Contract type & working pattern
Contract: Permanent
Hours: 27 hours per week (The post will require travel across all sites and attendance at off-site meetings)

• Part time
• Flexible working

Salary
Salary: £37,338 - £44,962 pro rata
Salary period: Yearly
Grade: Band 6

Job Overview
An exciting opportunity has arisen to support the Patient and Service User Experience and Volunteer team across the Northern Care Alliance. The post holder will assist in ensuring that patients and service users, their family and carers' voices are heard and acted upon to improve quality, share good practice and improve experience of the care and service which they receive.

Flexible working can be accommodated.

Advert
To provide support to staff within the patient and service user experience and volunteer team to ensure excellent patient and service user experience including defined national and local projects, campaigns, and other initiatives across multiple Care Organisations.

Assist in the implementation of NCA wide patient experience strategy including the development of a framework to continue to involve local people, service users and their families in the development of strategic plans, ensuring that their voice is at the centre of all that we do.

Responsible for providing advice and delivery of training programmes to a wide range of staff groups, to ensure that systems and processes agreed at Trust level inform and are informed by locally based patient and service user strategies across the Care Organisations of the Northern Care Alliance.

Provide specialist advice to Care Organisations related to patient-public participation and involvement using research skills or evidence-based approach as required.

Nurture and maintain the development of links with wider community, voluntary sector organisations and stakeholders that have an interest in the provision of healthcare services and social care services.

Working for our organisation
The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair. We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

We also warmly welcome interest from serving and ex-personnel, and their relatives. Please identify that you are a member of the armed forces community on your application form to be entitled to a guaranteed interview (subject to essential criteria being met). As a Disability Confident Employer, guaranteed interviews are also available to disabled applicants when essential role requirements have been met.

Applicant Requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Person Specification
Qualifications
Essential criteria

• Educated to degree level or relevant professional qualification or significant relevant experience and continuing professional development relating to engaging with patient and public and gaining feedback by a variety of mechanisms.

Desirable criteria

• Relevant Management leadership or management qualification.

Experience
Essential criteria

• Experience of working in a leadership/ team management role within a healthcare environment, or equivalent, demonstrating a successful track record of delivery.
• Experience of working in a complex, multi-agency environment and across organisational boundaries.

Desirable criteria

• Experience of working successfully with staff, patients, service users and public from a variety of backgrounds.
• Experience in facilitating workshops and focus sessions with patients, relatives and the public to coproduce services and policies.

Skills
Essential criteria

• Competent at interpreting, analysing data and writing complex reports for a variety of audiences.
• Strong sense of commitment to openness, honesty and integrity in undertaking the role.
• Proven ability to communicate effectively with people from a wide range of cultural backgrounds to a wide variety of audiences.

Further Details / Informal Visits Contact
Name: Julie Cheney
Job title: Assistant Director Patient Experience & Volunteers
Email address: [email protected]
Telephone number: 0161 6240420
Additional information: Please contact via email to arrange a call.