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Customer Experience jobs in Grã-Bretanha

Quality and Customer Experience Team Leader

Sanctuary Group

Hull and East Yorkshire
Híbrido
GBP 33 000 - 36 000
Ontem
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Head of Customer Experience

Rubicon Recruitment

Poole
Presencial
GBP 60 000
Hoje
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Manager – Customer Experience

SquareTrade

Greater London
Híbrido
GBP 50 000 - 70 000
Hoje
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Customer Experience Manager

Moot Group

Stafford
Híbrido
GBP 34 000 - 40 000
Hoje
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Customer Experience and Vehicle Inspection Specialist

DHL

Crewe
Presencial
GBP 60 000 - 80 000
Há 2 dias
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Customer Experience (CX) Lead

DesignerStudio

Birmingham
Híbrido
GBP 40 000 - 45 000
Há 2 dias
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Customer Experience Team Leader

Wm Armstrong (Longtown) Ltd

Glasgow
Presencial
GBP 29 000 - 32 000
Ontem
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Customer Experience Specialist - Accounting

Xero

Milton Keynes
Presencial
GBP 60 000 - 80 000
Ontem
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Customer Experience Partner

UCAS - Universities and Colleges Admissions Service

Grã-Bretanha
Híbrido
GBP 19 000 - 24 000
Hoje
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Customer Experience Specialist

Munich RE

Birkenhead
Híbrido
GBP 25 000 - 30 000
Hoje
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Customer Experience Specialist

Münchener Rückversicherungs-Gesellschaft

Birkenhead
Híbrido
GBP 25 000 - 35 000
Hoje
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Customer Experience Advisor - 29.3 hours

VIVID

Basingstoke
Híbrido
GBP 23 000 - 28 000
Hoje
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SCUK Customer Experience Executive (12 month FTC)

Santander Consumer (UK) plc

Milton Keynes
Híbrido
GBP 25 000 - 28 000
Há 2 dias
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Customer Experience Manager - Chester Support Centre

MARKS&SPENCER

Chester
Presencial
GBP 30 000 - 40 000
Hoje
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Digital Customer Experience Specialist

FRASERS GROUP PLC t/a Sports Direct International

Greater London
Presencial
GBP 40 000 - 55 000
Ontem
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Head Of Customer Experience

Building Careers UK

Manchester
Presencial
GBP 125 000 - 150 000
Hoje
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Customer Experience Executive : Another job on . Uxbridge Employment Agency

Uxbridge Employment

Greenford
Híbrido
GBP 25 000 - 26 000
Hoje
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Customer Experience Specialist (KAM) – aT1D

Sanofi US

Reading
Híbrido
GBP 40 000 - 60 000
Hoje
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Customer Experience Coordinator

Linear Recruitment Ltd

Blyth
Híbrido
GBP 60 000 - 80 000
Ontem
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Senior Customer Experience Manager

LF Legal Translation Services

Portsmouth
Presencial
GBP 50 000 - 70 000
Há 2 dias
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Customer Experience Agent

Thriva

England
Híbrido
GBP 30 000 - 40 000
Há 2 dias
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Customer Experience Lead

Aphex

Greater London
Híbrido
GBP 60 000 - 80 000
Há 2 dias
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Customer Experience Advisor | S1 | Retail Banking | Birmingham

Santander UK

Birmingham
Presencial
GBP 24 000 - 28 000
Há 2 dias
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Director of Digital Transformation & Customer Experience

Infotec

Oxford
Híbrido
GBP 125 000 - 136 000
Hoje
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Customer Experience Director - Divisional Head

Computacenter

Hatfield
Presencial
GBP 80 000 - 120 000
Hoje
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Quality and Customer Experience Team Leader
Sanctuary Group
Hull and East Yorkshire
Híbrido
GBP 33.000 - 36.000
Tempo integral
Ontem
Torna-te num dos primeiros candidatos

Resumo da oferta

A leading not-for-profit housing association is seeking a Quality and Customer Experience Team Leader based in Hull. The role involves leading a team to ensure high-quality services are delivered in line with customer strategies. Responsibilities include motivating staff, monitoring service delivery, and implementing improvements based on customer feedback. Ideal candidates will have people management experience, excellent communication skills and a passion for driving customer satisfaction. The position offers a competitive salary range of £33,548 to £35,314 per year, with a temporary contract for up to 16 months.

Serviços

25 days annual leave plus public holidays
Pension scheme with employer contributions
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Wellbeing support and tools

Qualificações

  • Minimum of 2 years experience in a leadership role in customer service.
  • Ability to manage workloads independently and make decisions.
  • Passion for customer experience and improving service quality.

Responsabilidades

  • Lead and motivate a team of Quality and Customer Experience Officers.
  • Monitor service quality in line with customer and corporate strategies.
  • Identify trends and make recommendations for service improvement.

Conhecimentos

Experience of people management and development
Excellent understanding of written and spoken English
Effective communication at all levels
Experience of analysing information
Proven experience of working to deadlines
Ability to adapt/tailor to individuals
Working knowledge of Microsoft Office
Descrição da oferta de emprego

Select how often (in days) to receive an alert:

Title: Quality and Customer Experience Team Leader

Location: Hull, East Riding of Yorks, GB, HU2 8DT

Department: Housing Services

Operation: Sanctuary Housing

Closing Date: 23/02/2026

Requisition: 227278

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Quality and Customer Experience Team Leader

Hull based with a balance of home and office working

£33,548 - £35,314 per year

40 hours per week

Temporary position for up to 16 months

We have a brand new, exciting opportunity for you to join our Customer Experience Team within the Customer Hub in Hull. As a Quality and Customer Experience Team Leader you will be responsible for leading and motivating a team of Quality and Customer Experience Officers and will monitor the delivery of quality services for the Customer Hub, ensuring that all services are delivered in an exemplary standard in line with customer and corporate strategies.

You will be at the forefront of helping us to create and shape this team, providing recommendations, support and guidance to build a vision and framework for the team to work within that evolves over time to incorporate a continuous improvement model.

You will be responsible for ensuring that our staff are engaged in delivering outcomes that put the customer first and will work closely with teams in the Customer Hub to understand what we are doing well and how we can advance our quality and customer experience further. You will have the opportunity to put action plans together to successfully implement improvements required across the Customer Hub based on your findings and data gathered within the team and our customer satisfaction scores.

You will work alongside our Quality and Customer Experience Manager to evolve the team over time and ensure that we develop a robust quality assurance model that supports all staff and ensures they are trained, supported and fulfilled in their roles.

We are looking for someone who is dedicated to Customer Experience and passionate about making continuous improvements that deliver the right results and quality we expect. Someone who is excited about leading and inspiring others to develop further. Someone who embraces change and works well in an evolving setting, tailoring themselves and adapting as required to suit people. Someone who thrives on bringing new ideas to life, engaging with people and taking risks where necessary to get the right outcomes. Someone who is able to confidently manage their workloads efficiently, work independently and make decisions.

The role of Quality and Customer Experience Team Leader will include:
  • Leading and motivating a team of Quality and Customer Experience Officers
  • Identifying trends and lessons learnt to make recommendations for service improvement and seek opportunities to enhance customer experience
  • Capturing and improving Customer satisfaction, working alongside our residents in line with our Resident Engagement Strategy
  • Creation and implementation of a dashboard showcasing current performance
  • Implementing appropriate and timely training that enhances the customer experience and satisfaction levels
Skills and experiences:
  • Experience of people management and development, preferably in a customer service or contact centre environment
  • Excellent understanding of written and spoken English
  • Proven experience of effective communication at all levels
  • Experience of analysing information and producing reports and recommendationsProven experience of working to deadlines and prioritising workloads
  • Ability to adapt/tailor to individuals as required
  • Working knowledge of Microsoft Office including Word, Excel and Outlook
Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

  • 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
  • A pension scheme with employer contributions from Sanctuary
  • Life Assurance
  • Employee Advice Service including counselling
  • Cycle to Work scheme
  • Voluntary health plans
  • Wellbeing support and tools
  • Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
  • Role salary is £33,548 (rising to £35,314 after 12 months, subject to satisfactory performance)
As part of your application, please upload an Expression of Interest in the Cover Letter section detailing the below:

Using personal experience and examples, please answer the following questions. Each answer should be no more than 300 words.

  • What strengths and behaviours do you bring that make you a strong Team Leader?
  • How would you support colleagues and contribute to improving performance within a team?
  • How would you help create and maintain a positive and inclusive team culture?
If your application is shortlisted, interviews are scheduled for the week commencing Monday 2 March.
We anticipate the successful candidate will start the role in April.
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you — housing.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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