User Experience Researcher jobs in United Kingdom

UX Researcher

12 Month contract initially

Based: Hybrid - Remote/2 days p/w onsite in Manchester

Rate: Up to £400 p/d (via Umbrella company)

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a UX Researcher to join the team.

The User Experience Researcher will be primarily responsible for management of the research team, implementation and management of research processes, overseeing and assigning appropriate workloads (sprint planning) and ensuring the team is working efficiently and in line with the SME priorities. Providing roadmaps and timelines of completion for project work with strategic insight. Supervision and collaboration on designing, conducting, analysing, and reporting on user‑centered design research and usability testing for the channels, including identification of user needs and goals, task and workflow modelling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in‑depth testing. A successful Senior User Experience Researcher must be able to mentor and manage a team of UX professionals and work without supervision on multiple concurrent projects.

• Managing the UX research team and assume responsibility for outputs/deliverables
• Working alongside the Digital Performance & Optimisation Lead to define, implement and champion user centered design strategy and processes
• Ownership of the SME Customer Research Panel – recruitment, engagement and controls
• Designing and conducting usability research both online and in the field and provide recommendations for improvement
• Serve as a member of a team that acts as a ‘repository’ of research‑based usability knowledge
• Work with project stakeholders and team members to test business requirements using the most appropriate method
• Lead, develop and motivate the UX Research Team
• Determine user needs by conducting in‑depth analysis across a range of research practices
• Work with Designers & Content Designers to test proposed look & feel initiatives, working together to develop the most appropriate solution for customers
• Manage and develop other researchers to assure and improve research practice
• Lead moderated user testing and workshops
• Observe UX Team conducting user testing and workshops to ensure it is done in a competent and effective way, providing feedback as appropriate
• Promote user centred design principles and best practice across Digital, SME and the Bank – developing a culture of research first
• Conduct in‑house research to test new product and concept developments (including user requirements gathering and early‑stage concept and prototype testing, and other approaches to ensure the user need is fully understood in the service design)
• Maintain knowledge of and adherence to all relevant regulatory requirements (Consumer Duty)

• Team member management
• Usability moderating (all types, particularly one‑on‑one)
• Experimental design
• Test method selection
• Statistical/qualitative/quantitative analysis
• Presentations (verbal and written)

• Excellent communication and presentation skills, both written and oral
• Excellent relationship skills – able to operate effectively with internal stakeholders and external suppliers and partners
• Proven experience of mentorship and management skills
• Proven experience of effective time management of self and others
• Ability to impact assess workload and manage delivery expectations and deadlines appropriately
• Choose appropriate methods and advise on application of research methods to assure best practice
• High level of customer focus and understanding of customer needs
• Experienced in usability test moderating (all types, particularly one‑on‑one)
• Participant recruiting/screener creation
• Proven experience of managing, executing and analysing usability test sessions
• Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services
• Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change
• Precise and high attention to detail
• Be passionate about uses of information architecture/usability/accessibility
• Experience within a research and digital environment
• Uses strategic insight and aligns user research activities to inform decision making and action

Interested applicants should apply with CV.