Tourism jobs in United Kingdom

HCG International Travel Group, a leading Chinese outbound tourism and exhibition service operator, is headquartered in Beijing. With dozens of branches in cities such as Beijing, Shanghai, Guangzhou, Chengdu, Wuhan, Xiamen, Nanjing, Kunming, Shenzhen, Chongqing, Tianjin, Zhengzhou, Changsha, Lanzhou, Lhasa, Lijiang, as well as Hong Kong, Vienna, and London, the group serves thousands of domestic and international agent partners.

The group's business spans across tourism and vacation, business meetings and exhibitions, integrated marketing, airline operations, ticket retail and distribution, and destination management (DMC). Leveraging the independently developed ETIBOOKING system and the strong support from its parent company, Ctrip Group, HCG Travel Group has established a competitive supply chain integration capability and diversified service offerings. The group's industry-focused brand, ETI Holidays, concentrates on B2B business and has garnered an excellent reputation in the industry over the years, earning the title of Outbound Travel Expert.

Job Description

1. Responsible for providing tourism product consultation and sales services to customers, handling customer reservations and after-sales services, and improving customer satisfaction.
2. Communicate and coordinate with suppliers and partners to ensure resource supply and service quality.
3. Manage sales personnel, maintain customer relationships, and be responsible for sales performance results.
4. Participate in market research and analysis, provide recommendations on tourism products and market strategies.

Position Requirement

1. College degree or above, major in tourism management, hotel management, marketing or related fields is preferred.
2. Fluent in both Chinese and English reading, writing, and speaking, proficient in using office software.
3. At least 3 years of relevant work experience in the tourism industry, familiar with the global tourism market, and possessing excellent communication and sales skills.
4. Excellent customer service awareness and problem-solving skills, with good team management and data analysis abilities.

Location: Paris, Vienna, London